Leah Bran

Hard-working, reliable and dedicated professional with experience across logistics, hospitality, sales and customer service. Confident working in fast-paced environments, supporting teams and maintaining efficient day-to-day operations. Experienced in handling customer enquiries and complaints professionally, operating electronic systems and tills, and working accurately under pressure.

Trusted with keyholder and opening/closing responsibilities, with a strong commitment to health and safety, customer service and high workplace standards.

Team Leader - The Walnut Tree

(2025-10)

• Supervise and support team members to ensure smooth and efficient daily operations.
• Deliver friendly, professional customer service and respond effectively to enquiries and complaints.
• Operate electronic tills and ordering systems accurately, including counting and securing takings.
• Serve food and beverages while maintaining consistently high customer service standards.
• Support and guide colleagues during busy periods to maintain service quality and efficiency.
• Carry out keyholder responsibilities, including opening and closing duties.

Night Team Sorter - Yodel

(2020-11 - 2025-02)

• Unload, receive and sort high volumes of parcels and freight in a fast-paced warehouse environment.
• Process approximately 20,000–25,000 parcels per night while maintaining accuracy and efficiency.
• Stack, organise and scan parcels safely using warehouse scanning systems.
• Follow health and safety procedures and contribute to a safe, organised working environment.
• Work collaboratively to achieve nightly targets and operational deadlines.
• Maintain productivity, accuracy and reliability while working night shifts and under pressure.

Sales Technician - Aerial Direct

(2025-03 - 2025-08)

• Provided professional customer service and assisted customers with their requirements.
• Sold mobile phone contracts and explained available options clearly.
• Used computer systems to process customer information and sales accurately.

Play Assistant - Jungle Jeans

(2018-11 - 2020-11)

• Provided reception support and welcomed customers professionally.
• Processed food orders and supported smooth day-to-day operations.
• Maintained clean and safe areas in line with workplace standards.
• Followed safeguarding procedures and dealt with customer concerns appropriately.

GCSE - Maths - Oasis Academy Lordshill, Southampton (2013 - 2018)

GCSE - English - Oasis Academy Lordshill, Southampton (2013 - 2018)

GCSE - Science - Oasis Academy Lordshill, Southampton (2013 - 2018)

GCSE - Art - Oasis Academy Lordshill, Southampton (2013 - 2018)

GCSE - Food Technology - Oasis Academy Lordshill, Southampton (2013 - 2018)

Level 2 BTEC - Health & Social Care