Leah Dutton

Bar staff/Customer service assistant

Talent

16 Elmwood AvenueMember since August 3, 2026

Calm under pressureFirst aidEmpathetic and supportiveCommunication skillsPeople skillsHands on learnerTeam playerExperience with vulnerable peopleStrong work ethicCustomer serviceSalesLeadership

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Calm under pressureFirst aidEmpathetic and supportiveCommunication skillsPeople skills

About

I am a dedicated, confident and empathetic individual with a strong desire in providing outstanding customer service. I excel when helping and supporting others, solving problems with patience and accuracy and ensuring each customer in my care feels valued and supported. With strong communication skills and an approachable, calm manner, I tend to quickly and efficiently build trust and handle tough situations effectively and appropriately.

I am incredibly motivated by the opportunity to not only resolve issues and queries, but also by creating positive experiences which leave lasting impressions. I thrive working in a fast-paced setting, which provides me the opportunity to learn, improve and contribute. I am eager about bringing my passion, enthusiasm, and problem-solving mindset into a role where I can make a difference in people's everyday lives.

Experience

Bar staff/Customer service assistant - The Four Provinces - Coventry

(2023-05)

Provided friendly, respectful service in a busy, often high-pressure environment.
Regularly dealt with intoxicated or distressed customers in a calm and responsible manner.
Performed first aid on multiple occasions, using quick judgement and remaining composed.
Built strong communication skills by interacting with a wide range of people.
Worked closely with team members to ensure the environment was kept safe, clean, and welcoming.

Sports coach assistant - CV Life

(2022-07 - 2024-06)

Assisted coaching sessions for children including those with physical and mental challenges.
Helped with planning and running safe, engaging activities.
Supported children individually who required extra help or reassurance.
Learned to adapt to different needs and respond sensitively to behavioural or emotional changes.
Developed patience, leadership, and the ability to give clear instructions.

Smart tech sales specialist - Octopus Energy

(2025-10 - 2026-03)

I worked as a Smart Tech Sales Specialist at Octopus Energy, specialising in the promotion and sale of air source heat pumps to residential customers. I guided customers through the transition to low-carbon heating by providing clear, tailored advice on system suitability, cost savings, and long-term energy efficiency. Using a consultative sales approach, I handled enquiries, addressed objections, and built trust to support customers in making informed decisions about sustainable technology.

I consistently worked towards and achieved sales targets while ensuring a high standard of customer experience, and collaborated with installation and operations teams to ensure a smooth end-to-end journey.

Cadet - St John Ambulance

Being a St John Ambulance cadet gave me hands-on experience with first aid. We regularly trained by practicing on each other and volunteered at live events like festivals and sports games. It helped me build confidence, learn how to stay calm under pressure, and realise how much I truly enjoy helping people in real-time situations.