Leah Hunter

Motivated and hardworking individual with experience in both care and customer service roles, bringing strong communication, problem-solving, and interpersonal skills to every position. Recognised for being dependable, empathetic, and adaptable in fast-paced, people-focused environments. Committed to continuous learning and personal development, recently completing the SWAP Access to Nursing course. Currently seeking a full time job or apprenticeship.

Call Centre Agent - Scottish power - Glasgow

(2022-09 - 2023-12)

• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Handled and quickly resolved customer issues regarding product sales and customer service problems.
• Remained calm under pressure to handle customer complaints and solve problems.
• Followed-up on customer interactions to provide further support.

Health Care Assistant - Whitecraigs - Glasgow

(2021-09 - 2022-07)

• Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
• Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.

Certificate of Higher Education - SWAP Access to Nursing - Cardonald college (2024-08 - 2025-06)

National 5 - Rothesay academy (2016-08 - 2021-07)

Certificate of Higher Education - Religious and moral education - Rothesay academy (2016-08 - 2021-07)