Leandra Gouveia

Highly organised administration and customer-service professional with over 14 years of customer-facing experience and strong transferable skills in business operations, financial administration and office support. Skilled in diary coordination, accurate record keeping, invoicing, payment processing, QuickBooks, basic bookkeeping, stock and supplier administration, and handling confidential information. Previous experience includes staff rotas, absence records, payroll preparation and accounts support using Sage.

Currently completing UK payroll administration training covering PAYE, RTI, statutory payments and workplace pensions. Seeking an entry-level Office Administrator, Payroll Assistant, HR Administrator or Finance Assistant role where accuracy, reliability and practical business experience can support an efficient team.

Self-Employed Mobile Nail Technician / Business Owner at Sweeties Nails (2019-09 – Present)

• Manage all day-to-day administration for a mobile service business, including approximately 10-15 client appointments per week, diary coordination, travel planning and accurate client records.
• Use QuickBooks to create invoices, record payments, track income and expenses, organise receipts and maintain financial records for annual Self Assessment.
• Coordinate appointment confirmations, reminders, cancellations and last-minute changes across multiple online booking platforms.
• Monitor stock levels, compare suppliers, place orders and control spending to maintain reliable product availability.
• Respond to enquiries, resolve service issues and maintain long-term client relationships through professional written and verbal communication.

Professional Nail Technician at Ava Gold (2018-09 – 2019-09)

• Managed appointment schedules, registered new clients and updated customer records in a busy client-facing environment.
• Handled payments, enquiries and service issues professionally while maintaining stock records and supporting product ordering.

Beauty Therapist at Mydetoxdiet (2018-05 – 2018-09)

• Managed client appointments, maintained customer information and provided professional consultations.
• Delivered treatments while following strict hygiene procedures and maintaining a high standard of customer service.

Waitress at Bella Italia (2018-02 – 2018-05)

• Provided efficient customer service in a busy restaurant and worked closely with front-of-house and kitchen teams.
• Processed orders and payments accurately while responding promptly to customer requests.

Manager at Gordon's Cafe (2016-01 – 2017-12)

• Managed daily operations, including staff rotas, hours worked, holidays and absence records.
• Assisted with payroll preparation, invoices, cash handling, budget monitoring and financial record keeping.
• Ordered stock, checked deliveries, liaised with suppliers and negotiated pricing and product quality.
• Supervised staff, resolved operational issues and maintained health and safety standards.

Waitress at Frankie & Benny's (2012-10 – 2014-12)

• Delivered friendly and efficient customer service, processed cash and card payments, and supported smooth daily operations.
• Responded professionally to customer requests and followed food hygiene, health and safety standards.

Waitress at Traditional Madeiran Restaurant (2011-09 – 2012-09)

• Provided attentive table service in a traditional Madeiran restaurant, took orders, processed payments and supported smooth front-of-house operations.

Accounting Assistant Intern at GestLider (2011-06 – 2011-09)

• Used Sage to allocate payments and process financial transactions.
• Checked invoices, maintained purchase and sales records, and supported accounts payable and accounts receivable activities.
• Assisted with balance checks, ledger reconciliation, billing and profit-and-loss reporting.
• Maintained organised filing systems for invoices, receipts and other financial documents.

Beauty Therapy Qualification in Beauty Therapy – QualificarFunchal (2017)

Portuguese Technological Secondary Education Diploma in Business Administration and Management – Escola Secundaria Francisco Franco (2011)