Leanne Arnold

A friendly, empathetic and responsible professional with a solid work history in customer-facing and care-based roles. I am passionate about making a difference to the lives of others. I am experienced in delivering excellent customer service to adults from diverse backgrounds.

During my previous roles I have had to work efficiently in a fast-paced environment, resolving issues quickly and effectively. Having worked in roles that fitted around family life, I am now keen to return to a healthcare setting so that I can use my compassion and kindness towards others. I am currently studying for my Diploma in Health and Social Care

Store Assistant - TK Maxx

(2022-10 - 2025-02)

• Working on the fitting rooms, providing customer service and checks
• Covering Tills – taking cash and card payments, processing returns and refunds
• Opening and Closing store – key holder for the store
• Merchandising and stock control to include pricing and labelling and managing click and collect

Crew member - McDonalds

(2021-04 - 2022-04)

• Serving customers, always striving to deliver the best possible customer service
• Met food hygiene, health and safety standards
• Confidently using the till taking payments and taking orders
• Covering all areas of the restaurant when needed requiring me to be flexible and a quick learner

Volunteer - Salvation Army

(2017-01 - 2017-06)

• Arranging donations ready for sale, steaming, tagging and sorting donations, working as part of a team to provide first class customer service

Warehouse Operative - DHL

(2017-01 - 2017-03)

Warehouse Operative in the parcel sorting department

Photo packing/framing - TSPC

(2017-01 - 2017-04)

• Working as part of a team to mount and frame photo orders ready for despatch keeping to strict deadlines

Photo packing assistant - Ward-Hendry

(2017-01 - 2017-07)

• Organising, packaging and shipping products out to customers always focussing on excellent customer service
• Working as part of a team, as well as mentoring and training new members of staff, requiring knowledge, patience and a great work ethic

Full time parent

(2011-01 - 2017-12)

Student Nurse - Horton Hospital - Chipping Norton Palliative Care Ward

(2010-01 - 2011-12)

• Working in a busy surgical ward, preparing patients for surgery and assisting them afterwards
• Working efficiently and calmly under pressure and with a wide variety of people
• Taking physical observations, assisted with personal care, practiced wound dressing and worked as part of a team
• Keeping meticulous records and care plans requiring excellent attention to detail and multi-tasking
• Communicating with a wide range of individuals, ensuring that each patient received the best possible care possible
• Took part in handovers and communicated with patients, nurses, care assistants and physiotherapists

Care Assistant - Green Pastures Nursing Home

(2007-01 - 2010-12)

• Assisted with meal preparation and feeding, ensuring dietary requirements and preferences were met
• Built strong, compassionate relationships with residents, offering emotional support and companionship
• Maintained accurate care records in line with organisational policies and regulatory standards
• Worked collaboratively with nurses and multidisciplinary teams to deliver personalised care plans
• Ensured a clean, safe, and comfortable environment, adhering to infection control and health & safety procedures

Access to Humanities and Science - Humanities and Science - Oxford & Cherwell Valley College (2007-09 - 2009-07)

GCSE - Banbury School