Vehicle Delivery Agent - Auxillis + Northgate Vehicle Hire - Wales and England
(2025-01)
Work as part of a team to achieve accurate ETAs delivering vehicles to customer and collections.
- Providing excellent customer service
- Able to carry out 25 point checks on all vehicles before hire ensure meets safe rental requirements
- Covering a large range between Wales and England
- Able to Valet vehicles adhering to health and safety rules
- Reporting into the fleet manager
- Complete vehicle check sheet and record any damage or any faults accordingly
Self Employed Courier - Evri - Rhondda Cynon Taff area
(2025-01 - 2025-09)
- Using a handheld device scan receipt parcels into car
- Able to organise own work load
- Meet ETA targets
- Adhere to all customer requests
- Deliver compliantly
- Use of own transport
- Good knowledge of the geographic location on Rhondda Cynon Taff area
Sales Administrator - Mazda (Victoria Motor Park Limiter)
(2024-11 - 2024-12)
- Invoicing new and used vehicles
- Using keyloop data base
- Reporting to accounts manager
- Registering and taxing new vehicles
- Adding warranty to all vehicles sold
- Prepping part exchanges to ensure been through correct process before sale
- Keeping databases up to date
Driver Agent/Vehicle assessor/Prep - Europcar - England and Wales
(2023-10 - 2024-11)
- Daily duties to perform 22 point checks on all vehicles before delivery
- Ensure paperwork is accurate and put onto a handheld device before collections/delivery
- Using handheld device record all vehicle image, vehicle appraisal, ensure damage on vehicles are recorded any- new damage must be reported
- Reporting into fleet manager
- Collecting and delivering cars over England and Wales – wide variety of vehicles
- Provide customers accurate delivery/collection times
- Transfer vehicles from depots across wales and England
- Full valet vehicles prior to delivery
Customer Service Advisor - Renault Retail Group
(2023-04 - 2023-08)
- Creating service bookings/mot and diagnostic work via diary on the CDK system
- Carrying out admin duties, answering phones, printing, photocopying and filling out paperwork accordingly, filing and archiving
- Taking payments from customers using a card machine
- Booking courtesy cars to customers
- Invoicing
- Raising issues to the after sales manager and following Ecare cases for complaints
- Sending VHC to customers
- Advising customer on any required work and quotes
- Providing body repair quotes and advise of bookings
- Keyloop system to store current vehicles on site and progress report to update customers
- Liaising with the parts department to ensure all parts in stock and for any delays or use of alternatives
Customer Service Advisor - FMG Repair Services
(2022-08 - 2023-04)
Checking in customers arrival on site ensuring customer points out damage clearly and check the damage off on a damage assessor sheet. Equipment used to ensure accuracy of damage using GoPro/camera devices to capture any evidence of pre existing damage.
- Customers are regularly updated with the progress of their vehicles
- Customers entitled to courtesy cars to ensure they receive them any issues should be raised with a manager accordingly
- Repair faxes once emailed inbox customer contacted within 1 hour to discuss repair details and arrange estimates prior to arriving on-site differs for any recoveries and non drives
- Taking over the phone payments
- As a customer service advisor on busier periods I helped the drivers collect and deliver vehicles to customers
- At times I helped to check the repair quality off and if noticed any issues would report to a manager
- Assisting with the banking duties
- Ensuing customers details are correct vital etc collection and delivery addresses are confirmed at all times
- Dealing with customer complaints in a professional manner
- Being able to deal with customers equerries in an efficient manner and any excess queries to be dealt with via the policyholder etc
- Taking calls from salvage companies to arrange collection or chasing salvage collection via insurance companies
Sales Administrator - The Carshop Cardiff - Cardiff
(2020-06 - 2022-07)
Providing full end to end administration support to the Sales team to include: Calling Customers & Receiving incoming calls, printing, scanning, and uploading relevant documents to a variety of shared resources, Shared drive, Microsoft office, Evo platform & forwarding to any relevant departments. Updating the system, carrying out daily reports set by the finance manager.
- Booking in Car documents on the Car Shop internal system ensuring the customer has all required - V5, Service history, spare key, SD cards etc for the vehicle and to chase up any outstanding documents
- Invoice Car sales on a CDK database
- Checking cars have been passed into trade PX cars - run a HPI check on PX cars Cars with mileage discrepancy are placed on hold and chased with HPI
- Running report for all cars on hold querying with departments and working to deadlines to get them removed off hold. Extra work, Private plate retention, Missing V5 - liaising with the accounts team to refund customers deposits
- Checking & auditing Business Managers Deal files - Checking paperwork is filled out correctly, sales order matches amount & customer details - Any inaccuracies liaise with business manager/sales to be rectified failure to rectify is put on the FCA breach register for auditing purposes
- Archiving Deal files
- Checking authorisation on any pre-sale cars for VSB lines to raise, analysing VSB increase requests above a certain amount to obtain authorisation query any additional work above amount should be sent to auction
- Carrying out audits for the Sytner Group and reporting back to the central hub on findings and highlight risks
Healthcare Assistant - Well Pharmacy - Cardiff
(2020-03 - 2020-06)
During my time at Well pharmacy I gained basic skills and understanding of working in the industry. My 3-month contract was to support the 708 division around Cardiff in daily checks to help support them in busiest period during the pandemic.
- Stock take and date check
- Scanning prescriptions inbound and outbound
- Understanding medications on shop floor and over the counter
- Assisting customers
- Cash handling
- Ordering repeat prescriptions
- Following Planograms and replenishing of ex stock and re stock
- Uncollected prescriptions and reuse or correct knowledge of disposal use
- System data cleanse
- Promotional labelling
- On many occasions, I was appraised by the manager for my work, by supporting the stores that was behind on their daily checks
Operations Administrator - RMS Retail Merchandising Services
(2016-08 - 2020-06)
Providing Administration support to the internal Operational RMS teams and Snr Management team with the delivery of project support activity, and general office related administrative tasks, reporting into the Chief Operations Officer(COO). Carrying out varied and wide-ranging administration tasks for the whole business ensuring deadlines are met and customer expectations exceeded.
- To carryout general office support activity i.e. Reception duties /meet and greet, Daily Post and parcels, data input, Company Uniform Issuing and stock control
- Maintaining the CRM database using the tools provided to update personnel records and activate and deactivate personnel for work scheduling purposes
- Handling and resolving queries received from RMS colleagues, Customers and the workforce (circa 500+) by email and telephone
- Finance -front end process
