Lee Alves

Motivated and enthusiastic 2nd Year BEng (Hons) Cyber Security student at University of the West of Scotland with a strong interest in networking, ethical hacking, digital forensics, and cyber defence. Experienced in customer service and teamwork through employment as a Crew Member at McDonald's and previous IT Helpdesk experience. Skilled at working in fast-paced environments, solving problems under pressure, and communicating effectively with both customers and colleagues.

Seeking opportunities to further develop technical cybersecurity skills within a professional IT or security environment.

Crew Member - McDonald's

(2025-01)

• Delivered excellent customer service in a busy fast-paced environment.
• Worked efficiently as part of a team to meet performance and service targets.
• Handled cash transactions and customer orders accurately.
• Maintained high standards of cleanliness, food safety, and organisation.
• Developed strong communication, teamwork, and time-management skill

IT Helpdesk - Johnston Fuels

School Work Experience program / summer placement

• Provided technical support, troubleshooting hardware, software, and network issues.
• Assisted with system maintenance, including software updates and patch management.
• Logged incidents and resolutions, ensuring accurate documentation and escalated complex issues to senior IT staff.
• Gained strong communication and problem-solving skills while supporting day-to-day IT operations.

BEng (Hons) - Cyber Security - University of the West of Scotland (2025-01)

HNC - Cyber Security - New College Lanarkshire

Higher - Clyde Valley High School

Scottish National 5 - Clyde Valley High School