Team Leader / Manager – VIP Hospitality (Agency) - Evolve Hospitality Agency
(2025-06)
- Lead teams delivering premium VIP hospitality at major international events including Formula One and LIV Golf.
- Manage day-to-day event operations across corporate suites, coordinating catering, logistics, security, and guest-facing teams.
- Deliver service to 300+ VIP guests per day while maintaining exceptional service standards.
- Achieved a 20% improvement in guest satisfaction scores through proactive leadership and service oversight.
Assistant Hotel Manager - Holiday Inn Express (Atlas Hotels)
(2016-08 - 2025-02)
- Managed daily hotel operations and performance across front desk, housekeeping, food & beverage, and maintenance.
- Led, recruited, trained, and developed teams of up to 30 staff members.
- Acted as Duty Manager, handling guest escalations, VIP guests, incidents, and emergency procedures.
- Monitored guest feedback and implemented service improvements to increase review scores.
- Controlled stock, costs, supplier ordering, and inventory levels.
- Completed shift, end-of-day, and end-of-month banking and financial reporting.
- Served as Health & Safety Champion, ensuring full compliance with company policies and COSHH regulations.
- Awarded Employee of the Quarter within first year (nominated across 47 hotels).
Team Leader - Gloucester Services
(2014-04 - 2016-08)
- Managed operational delivery and staffing for teams of up to 50 employees.
- Planned rotas, managed breaks, and allocated resources to meet operational demand.
- Delivered training, performance management, and one-to-one development sessions.
- Oversaw stock management, banking, financial reconciliation, and monthly reporting.
- Regularly covered Assistant Manager duties during absences.
Chef & Bar Assistant - Kings Bar, Lydney
Early career roles built strong foundations in food safety, customer service, stock handling, and high-volume operational environments.
