Lee M Kerr

Commercially astute B2B SaaS Sales Account Manager with over six years' experience across account management, customer success, consultative sales, onboarding and workflow-led digital transformation. Proven ability to manage the full customer lifecycle, from lead qualification, discovery and product demonstrations through to proposal development, onboarding, retention, account growth and long-term relationship management. Experienced in working with new and existing customers across public sector, NHS, enterprise and commercial markets, with a strong track record of building trusted relationships with senior stakeholders, identifying business needs and aligning SaaS solutions to measurable operational and commercial outcomes.

Skilled at collaborating with marketing, customer success, product, technical and implementation teams to convert opportunities into revenue and ensure a seamless customer experience after sale. With a background spanning Canon UK, Oce' UK, Lemark International and British Assessment Bureau, I bring strong commercial credibility across SaaS sales, document-management platforms, workflow automation, managed services and customer adoption. I am currently strengthening my capability in AI for Business Transformation, including generative AI, intelligent automation and AI-enabled operating models, enabling me to support organisations exploring modern, AI-native solutions that improve productivity, customer engagement and business performance.

Professional Development & Strategic Upskilling

(2024-01 - 2026-01)

Focused programme designed to bridge traditional account management with data-driven, AI-enabled business environments.

• Currently undertaking AI for Business Transformation, covering generative AI, intelligent automation and scalable operating models.
• Developed foundational capability in SQL and Power BI to support more analytical, insight-led commercial decision-making.
• Completed GDPR, Customer Service and Social Media Marketing training to strengthen governance, stakeholder engagement and digital communication.

Sales Account Manager / Adviser - SaaS - British Assessment Bureau

(2023-10 - 2024-02)

Sold SaaS solutions to new and existing customers, guiding prospects through the end-to-end journey and supporting successful adoption.

• Worked with marketing, partner channels, customer support and training teams to progress opportunities, manage quotations and increase customer value.
• Organised product training and structured onboarding programmes aligned to customer operational, compliance and sustainability goals.

Account Executive & Implementation Consultant - SaaS - MPS Monitor UK

(2021-11 - 2023-09)

Developed new and existing accounts across the UK, Nordics and Germany for a cloud-based SaaS provider within managed print and document solutions.

• Managed the sales cycle from lead generation and pipeline development through to close, while maintaining CRM reporting and forecasting discipline.
• Supported implementation activity by coordinating customers, technical engineers, project teams and third-party IT providers.
• Used a consultative approach to identify customer requirements, align technology solutions and negotiate commercially balanced outcomes.

Global Operations Account Manager - Lexmark International

(2020-03 - 2020-12)

Delivered contracted managed services in line with Statements of Work during the COVID period, supporting customers across North America, South America, Asia and EMEA.

• Managed service delivery, escalations, reporting, implementation support, customer training and continuous-improvement recommendations.

Career Break - Redundancy, Travel & Professional Development

(2019-06 - 2021-10)

Used this period for travel, professional development and preparation for re-entry into the SaaS and digital transformation market.

Business & Solutions Consultant - MPS & SaaS - Canon / Oce UK

(2009-05 - 2019-06)

Supported pre-sales and post-sales activity, account development, customer implementation and solution consulting across managed print, SaaS and workflow automation.

• Partnered with sales teams and tender specialists to support NHS framework opportunities across print, help-desk services and document-management software.
• Built business cases, project plans and proof-of-concept environments, chairing customer reviews before transition to business as usual.
• Consistently supported a software-led sales mix across document-management workflow, print-management and digital-transformation projects.

HND - Hotel Business Management