Leena Folo

A multimedia journalism graduate with customer service experience and experience in media and entertainment living in the UK. Now looking to consolidate all my skills into a challenging position.

Customer Service Advisor Arvato/ BMW - Complaints Team

Customer service advisor at Arvato, on behalf of BMW and independent retailers working under BMW.

· Answering inbound calls from BMW customers

· Making Outbound calls to close pending complaint cases

· Providing new information to BMW customers on new vehicle releases, recalls vehicle specifications, warranty packs and general information.

· Liaise with customers and independently owned BMW garages to resolve customer complaints.

· Responding to email complaints and queries.

· Keeping up with open complaint cases and responding to customers within a 48-hour window.

· Organising hire cars for customers under warranty.

PA to Head of A&R at Cinq Music

Personal Assistant and Administrator for Fotemah Mba – Head of A&R at Cinq Music Group.

· Assisting with administration duties, sending out emails, and booking /meetings via Zoom and Google Meet.

· Consulting the head of A&R on ideas both for business and personal projects.

· Reaching out to potential artists

· Bridging conversation between artists and the Head of A&R.

French Customer consultant – (Sedgwick/Phillips)

French Customer Consultant and Team supervisor on behalf of Philips Respironics campaign.

to help the company with customer queries regarding a Field of Action Notice/Recall on affected Philips respiratory devices.

· Register patients’ respiratory devices.

· Help customers identify whether their devices have been affected and issue replacements if needed.

· Responsible for overseeing any escalations in all French-speaking countries across all channels.

· Informing and answering customer questions on why certain devices have been affected.

· Updating customers on any new developments regarding their devices. Helping Philips de-escalate any issues, complaints, or client frustrations regarding Field Action Notice.

· Supervising other members of Staff with my manager and acting as a point of translation and auditor for other agents

· Monitoring call quality of other agents.

Administrator/PA to Home Manager /Manager to Domestic Staff – Glenside Manor Services Farnborough

Administrator, Home Manager and PA at a Neuro-rehabilitation home for brain injury rehabilitation.

Starting off as an administrator for a probation period of two weeks initially.

Later, offered a position as a PA to Home Manager and later Domestic Manager for all cleaning and hospitality staff.

Admin/Domestic Manager

• In charge of safekeeping all the Master keys of the property
• Monitoring the attendance of all staff
• Checking and replying to emails
• Fire Guarding/Fire warden
• Dealing with all paperwork retaining to staff and Care Home
• Answering phone calls and booking appointments
• Booking training for staff
• Making sure all stock including equipment, uniform, furniture and stationery is always stocked.
• Posting letters/Receiving letters on behalf of the Home.
• Completing new staff starters documents, DBS and Applications forms and safeguarding and updating personal documents.
• Liaising with IT during technical difficulties
• Booking in technicians and maintenance visits for any maintenance work
• Creating Excel spreadsheets for contact retainment and patient confidential information.
• Keeping up with Service users’ birthdays to organise events and cards for them.
• Safekeeping all Service User’s Passport
• Monitoring shift clock-in and out hours to issue to send to Payroll for auditing.
• Creating Shift Rota’s for all Chefs and Domestic Staff, as well as overseeing holiday requests, monthly supervisions and dealing with all queries regarding the domestic staff.
• Safeguarding Service Users. Accounts and expenses; Making sure that all money is properly recorded on paper. electronically and recorded when money is added or removed.
• Collection rent for Staff accommodation.

PA

• Liaise with the Home manager and supervise whilst she is on leave.
• Reporting to her regarding queries or important information about activities during the day.
• Deal with the Home Manager’s personal and professional schedule and diary entries for appointments and meeting
• Holiday requests
• Drafting letters on Behalf of the Company
• Helping to organise meetings and appointments for Service users and Home managers.
• Greetings and accommodating visiting guests.
• Finding accommodation for staff around the home on behalf of Glenside
• Liaising with the hospital in Salisbury regarding Service User’s health and admissions.
• Sending out weekly company invoices to the Glenside Salisbury.
• Cashing in cheques at the Bank into Company Accounts.

Commercial Research Assistant (Temp) – Association of Convenient Stores

(Sept 2019– Oct 2019)

A temp Commercial Research Assistant at the Association of Convenience Stores, an association working as a membership and networking informational hub for Convenient Stores and emerging businesses.

Research new potential emerging brands that are looking for store collaboration

· Signed potential suppliers and convenience store retailers to ACS Membership clubs.

· Inspect and lobby convenience stores.

· Respond to queries on membership benefits.

· Research potential prospects

· Prepare and plan for upcoming networking and membership events.

· Look for new and upcoming shelf products and brands and lobby the government.

· Attending Food conventions and building brand contacts.

· Networking

 Consultant & A&R to Head of A&R - Cinq Music/CEO Red Republic Ent (US)

Consultant and Assisting A&R to Fotemah, Head of A&R at Cinq Music Group.

Consulting the Head of A&R at Cinq Music Group in helping sign and find UK and International talent.

· Helping the company close out distribution deals and agreements.

· Attending Industry networking events

· Negotiating and consulting with Record Labels.

· Finding UK and International artists to sign

· Set up Meetings with Execs

· Listening to unreleased music and planning their releases.

· Liaising with the marketing team before releases.

· Maintaining client and artist throughout partnerships

· Consulting artists on the creative process of releasing music

· Artist development for artists in the early stages.

· Negotiating budgets for upcoming artist projects.

· Monitoring house Artists’ projects and growth.

The university of Northampton Multimedia Journalism - Bachelor's of Arts