Leesha Ramsden

I am a focused, enthusiastic and resilient individual with a good knowledge of how to maintain a professional, helpful and honest working relationship. I work well under pressure and I aim to ensure I complete any task to the best of my ability. I am a self-motivated, hardworking and a confident person who is keen to expand on skills and knowledge.

Trainee claims handler at BROKER DIRECT PLC (2020-02 – Present)

My role as a trainee claim handler dealing with the claim from start to finishes.

• Reviewing liability stances checking evidence and case study to find the best stance for the insured
• Providing hire vehicle and contacting garages to book in for repairs
• Reviewing indemnity and financial circumstances
• Liaising with brokers, solicitors, insurance company's
• Managing a full portfolio making sure everything is update and chasing the correct information
• reviewing outlay request making sure everything is correct and rasing payments
• Dealing with recoveries on no fault claims

Sales Advisor at Concentrix (2015-01 – Present)

Outbound Sales Avisor. My position interfaces with customers via outbound calls for the purpose of selling products and services. I am responsible for processing customer orders and sales and looking to upsell on existing products; providing/receiving information; selling client products/service as well as providing basic customer service support.

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns
• Demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Ability to learn and think conceptually
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

– St James CE Secondary School (2006 – 2011)