Trainee claims handler at BROKER DIRECT PLC (2020-02 – Present)
My role as a trainee claim handler dealing with the claim from start to finishes.
- Reviewing liability stances checking evidence and case study to find the best stance for the insured
- Providing hire vehicle and contacting garages to book in for repairs
- Reviewing indemnity and financial circumstances
- Liaising with brokers, solicitors, insurance company's
- Managing a full portfolio making sure everything is update and chasing the correct information
- reviewing outlay request making sure everything is correct and rasing payments
- Dealing with recoveries on no fault claims
Sales Advisor at Concentrix (2015-01 – Present)
Outbound Sales Avisor. My position interfaces with customers via outbound calls for the purpose of selling products and services. I am responsible for processing customer orders and sales and looking to upsell on existing products; providing/receiving information; selling client products/service as well as providing basic customer service support.
- Achieving specific sales targets and maximizing sale opportunities on each and every call
- Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
- Demonstrated sales technique and product knowledge preferred
- Courteous with strong customer service orientation
- Strong communication and negotiation skills
- Ability to effectively communicate, both written and verbally
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Ability to learn and think conceptually
- Dependable with proficient attention to detail
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
