Leisha Graham

Gymnastics Coach at Milton Keynes Gymnastics (2018-01 – 2019-12)

Coached gymnastics to individuals with varying abilities

Adapted sessions to cater to individuals with varying abilities
Suggested clear, progressive, and achievable development paths for participants
Stayed up to date on the latest training practices and teaching methods
Improved team abilities by confidently and smoothly demonstrating skills
Assessed and recorded students' skills, using strengths to the team's advantage and providing support to tackle weaknesses

Newspaper Deliverer at Sun Newspaper Shop (2019-01 – 2020-12)

Delivered newspapers by bike to customers with excellent customer service

Maintained outstanding customer relationships by delivering papers on time and providing excellent customer service
Delivered papers by bike
Used maps to locate and plan new routes when delivering to new houses
Obtained an extensive understanding of delivery areas by reading maps, using GPS, and conducting online research to plan efficient routes
Ensured all customers, including individual customers, received their newspapers on time
Organised and counted papers in sorting offices before starting delivery routes, for organisational purposes
Arrived at the main facility to pick up newspapers and pack them in bag very early to avoid traffic
Got up every morning at 5:30 to bike to the newspaper shop by 6:10. Then get back home by 7:05 to catch the school bus by 7:30
Handled the newspapers carefully and adjusted orders
Stopped after a little over a year to concentrate on GCSEs

Dance Teacher at Northampton School For Girls (2021-09 – 2022-02)

Taught various choreographies and dance skills to students

Taught a variety of different choreographies
Adapted sessions to cater to individuals' abilities
Improved team abilities by confidently demonstrating a variety of different skills
They were able to showcase their skills in performances
Stayed up to date with the latest training methods

Sales Advisor at River Island (2022-11 – 2023-02)

Provided customer service and sales support in retail environment

Customer service skills
Ability to work well with others
Persuading and negotiating skills
To be thorough and pay attention to detail
Actively engage customers to promote products and services, upsell or cross-sell related items, and encourage additional purchases
Staying up-to-date with product features, benefits, and pricing to effectively communicate information to customers

Cafe Waiter / Bar Service at House of Dappers, Cafe and Bar (2023-06 – 2023-06)

Provided cafe and bar service to guests

Greet guests with a warm and friendly manner, making them feel welcome and comfortable
Offering menu suggestions, answering questions about the food and drink options, and providing recommendations
Deliver food and drinks to tables promptly and professionally, ensuring the correct order is served to the right customer
Processing payments and returning change to guests
Handle cash and card transactions accurately and securely
Night shifts
Handling alcohol
Engaging with customers at the bar, creating a friendly and lively atmosphere
Verifying guests' age and ensuring responsible alcohol service
Keeping the bar area clean, organised, and well-stocked with supplies and ingredients

Cafe Waiter / Bartender at The Black Diamond, Cafe and Bar (2024-02 – 2024-02)

Provided cafe and bar service in fast-paced environment

Multi-tasking: taking orders, delivering food, and cleaning tables
Being able to work in a team, in a fast-paced environment
Food safety: proper hygiene, safe interaction with both food and utensils, sanitation and cleaning procedures, and understanding the restaurant's food safety policies and procedures
Effective communication skills
Attentive listening skills: the ability to listen to others to understand their message without being distracted
Patience
Good memory, recalling drink orders and remembering the ingredients for specific drinks or cocktails
Effective organisation
Friendliness, creating a welcoming and friendly environment
Consistency, ensuring every drink is made the same and tastes the same
Cash management, financial transactions

Bartender / Waiter at Ten Pin Bowling (2024-06 – 2024-06)

Delivered excellent customer service in bowling entertainment venue

Delivered excellent customer service to ensure a fun and safe experience for all guests
Assisted customers with lane bookings, shoe rentals, and arcade games
Maintained cleanliness and presentation of the bowling area and other entertainment zones
Operated tills and handled cash/card transactions accurately
Prepared and served food and drinks, adhering to health and safety standards
Supported party bookings, including setting up and hosting children's parties and corporate events
Resolved customer queries and complaints professionally and promptly
Carried out basic technical tasks such as fixing lane jams and arcade machine issues
Followed health and safety, fire safety, and safeguarding procedures
Worked collaboratively as part of a team to meet daily operational goals

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