Lena Ohir

Customer-focused retail professional with over three years' experience working in fast-paced, high-volume environments. Experienced in delivering excellent customer service, driving sales, supporting team performance, maintaining high store standards and creating positive customer experiences. Confident working with customers, handling stock and cash, resolving queries and supporting visual merchandising and day-to-day store operations.

A reliable and energetic team player with strong communication skills, commercial awareness and a genuine interest in fashion, visual merchandising and retail trends. Currently studying BA (Hons) Business Management (Marketing) and looking to bring my customer service, sales and retail experience to the Bershka Newcastle team as a Sales Assistant.

Retail Store Manager - DOMINO'S PIZZA - Blyth

(2026-01)

• Deliver excellent customer service in a busy, fast-paced retail environment.
• Support customers and resolve queries efficiently to create a positive experience.
• Drive sales by monitoring performance and identifying opportunities to improve results.
• Coach and support team members to maintain high standards of service.
• Manage stock control, deliveries, cash handling and loss prevention.
• Maintain high standards of store presentation, cleanliness and organisation.

Supervisor - DOMINO'S PIZZA - Ashington

(2025-03 - 2026-01)

• Delivered friendly and efficient customer service during busy trading periods.
• Supported daily store operations to achieve sales and customer service targets.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.
• Managed stock, cash processes and operational standards.
• Trained and supported new colleagues, helping them become confident members of the team.
• Worked collaboratively with a team of up to 30 colleagues.

Shift Manager - DOMINO'S PIZZA - Blyth

(2022-10 - 2025-03)

• Served customers and supported the team in a high-volume environment.
• Helped ensure customers received fast, friendly and professional service.
• Supported new colleagues through training and on-the-job guidance.
• Managed stock levels and replenishment to maintain product availability.
• Completed cash and shift handover procedures accurately.

Bachelor of Arts - Business Management (Marketing) - Arden University (2027)