Leo Russo

Nights Team member

Talent

NG8, Nottingham, UKMember since August 30, 2026

Customer Service ExcellenceSales & NegotiationRelationship BuildingCommunicationOrganization & Time ManagementAttention to DetailTeam CollaborationC# programming

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Customer Service ExcellenceSales & NegotiationRelationship BuildingCommunicationOrganization & Time Management

About

I'm a people person through and through, with a background in customer service and hospitality, and I'm now looking to start a long-term career in car sales. I really enjoy helping people, whether that's making their day run smoothly, solving a problem, or just giving great service with a smile. Over the last few years, I've learned how to stay organised, communicate clearly, and keep calm under pressure in busy environments.

I've always been interested in cars and see this as a chance to turn that interest into a career. I'm confident using technology, quick to pick things up, and always keen to learn something new.

Joining Vertu

Volkswagen feels like an exciting opportunity to grow, be part of a supportive team, and help customers find the right car for them while giving them the best experience possible.

Experience

Nights Team member - Whitbread

(2024-12)

Conducting regular floor checks and monitoring security cameras to ensure the safety and security of guests.
Managing hotel finances and accurately processing financial transactions through the designated computer systems.
Complying with GDPR regulations to safeguard the confidentiality and privacy of all personal data.

Kitchen Team Member - Whitbread

(2022-07)

Work efficiently in a fast-paced kitchen environment to ensure timely food delivery and minimize wait times for customers.
Collaborate with team members to optimize workflow and maintain operational efficiency.
Communicate effectively to ensure that all team members are heard, and responsibilities are clearly assigned and completed throughout the day.
Maintain organization and orderliness in the kitchen, ensuring a smooth environment for the team to work in.

Customer Assistant - Morrisons

(2020-06 - 2021-10)

Delivered high-quality customer service in a busy retail environment, ensuring customer satisfaction and addressing inquiries effectively.
Worked collaboratively with colleagues to replenish stock, ensuring shelves were fully stocked and organized.
Assisted customers in locating products and provided product recommendations as needed.
Resolved customer issues promptly and professionally, maintaining a positive shopping experience.
Managed customer orders for Click & Collect (C&C) services, ensuring accuracy and timely fulfilment.