Leon Mustafa

A conscientious, hardworking and focused individual with over a decade of driving experience. Ability to provide exceptional customer service skills and confident in pressured work environments. Flexible and reliable person who is effective at multi-tasking and prioritising tasks. Proven ability to exceed expectations and relish every opportunity to make a valuable contribution to work and colleagues. Excellent written and verbal communication skills.

CPO, CHAUFFEUR FOR LORD MAYOR OF LONDON

(2017-11)

• Day and night driving for client meetings and events
• Ability to plan and memorise complicated routes and maintaining vehicle in immaculate condition
• Maintaining vehicles for optimal performance and safety
• Ability to deal with personal information in a confident manner
• Driving clients children to and from school and ensuring health and safety at all times
• Managing and organising client timetable and planner
• Immaculate punctuality and attendance
• On call 24 hours a day if needed
• Driving Vintage cars
• Convoy Driving
• Advanced Driving sills

LIVE IN CHAUFFEUR FOR MANAGING DIRECTOR

(2013-01 - 2017-09)

• Day and night driving client for meetings and holiday trips
• Ability to plan and memorise complicated routes and maintaining vehicle in immaculate condition
• Maintaining vehicles for optimal performance and safety
• Ability to deal with personal information in a confident manner
• Driving children to and from school and ensuring health and safety at all times
• Planning and travelling around Europe with client for meetings and events
• Managing and organising client timetable and planner
• Picking up family members and driving business partners to airports and meetings
• Immaculate punctuality and attendance
• On call 24 hours a day if needed

PANEL STAFF MANAGER - TOWER TRANSIT

(2012-09 - 2013-01)

• Dealing with staff absences, thus reporting reason for absence and follow-ups of staff with a prolonged absence from work. Which involves the task of providing enough staff to cover any shifts, under Domestic and EU regulations
• Performing formal fact finding investigations and handling occurrence reports
• Conducting disciplinary procedures, which requires that I be unhesitant and strong-minded when I deem appropriate to hand out written warnings and suspensions
• Ensuring drivers are trained appropriately to provide a safe journey for our customers and any third parties
• Extensive use of Microsoft Word, Excel and PowerPoint
• Underwent training from Institution of Occupational Safety and Health (IOSH) and became a qualified first aider
• Participated in a team-building course, in order to strengthen my skills as a manager in leading a large team effectively

COUNTER SUPERVISOR - FIRST CENTRE WEST

(2011-01 - 2012-09)

• Maintaining health and safety in the Depot
• Gathering evidence and information in the course of an incidence and consequently providing a thorough report on the matter
• Dealing with domestic and EU driving hours, ensuring that the law is not breached if drivers are working overtime
• Prepared at all times to cover mileage as a result of absences and mechanical faults

BUS DRIVER - FIRST CENTRE WEST

(2010-09 - 2011-01)

• Providing a safe and secure journey for our customers
• Building a professional relationship with the general public
• Dealing with face-to-face interactions throughout the day
• Handling the day-to-day obstacles; Road diversions, public complaints, mechanical faults and maintaining the bus schedule. All which requires immediate and effective solutions

SALES ASSISTANT/ SUPERVISOR - ESPRIT

(2008 - 2010)

• Held multiple target-driven retail roles involving direct customer interaction
• Upholding great customer service
• Safeguarding company assets and team supervision
• Responding to queries and issues efficiently and building strong rapport with customers

SALES ASSISTANT - URBAN OUTFITTERS

(2007 - 2008)

• Dealing with customer enquires in person, over the phone and taking messages
• Ensuring work place is maintained and presented to a high standard at all times
• Outstanding communication and customer service skills

SALES ASSISTANT - RIVER ISLAND

(2005 - 2007)

• Ability to integrate and work directly with individuals at all levels
• Offering a warm and friendly welcome to customers and remaining presentable

Bachelor Degree - Computing and Business - LONDON METROPOLITAN UNIVERSITY (2008 - 2011)

BTEC Diploma - IT and Business - HAMMERSMITH COLLEGE (2006 - 2008)

GCSEs - ICT, Drama, History, English, Science, Mathematics - PHOENIX HIGH SCHOOL (2001 - 2006)