Leonard Kacaj

I am an experienced hospitality professional who enjoys leading teams and creating a positive working environment where people can perform at their best. Having worked in management roles, I am confident overseeing day-to-day operations, supporting and developing staff, managing stock and costs, and ensuring every guest receives excellent service. I am organised, approachable, and thrive in fast-paced environments, always looking for ways to improve efficiency while maintaining high standards.

I am now looking for a management role where I can bring my leadership skills, reliability, and passion for hospitality to a new team.

Beverage Manager - Ocean Prime - Boston, Massachusetts, United States

(2021-10 - 2026-06)

Managed beverage operations for a high-volume fine dining restaurant, ensuring efficient service and exceptional guest satisfaction.

• Supervised and trained bar staff while maintaining compliance with company standards and safety regulations.
• Oversaw inventory management, purchasing, and cost control to minimize waste and maximize profitability.
• Collaborated with management to improve operational efficiency and maintain premium service standards.

General Manager - Alba Restaurant - Quincy, Massachusetts, United States

(2012-09 - 2021-03)

Directed all daily restaurant operations, overseeing staff performance, scheduling, and guest experience.

• Recruited, trained, and developed employees to maintain high service standards.
• Managed inventory, vendor relationships, and operating costs while meeting financial targets.
• Resolved guest concerns professionally, fostering customer loyalty and repeat business.

Bar Manager - George Bar & Brasserie - Esher, London, United Kingdom

(2006-09 - 2011-11)

Supervised the daily operation of the bar, ensuring smooth service and high customer satisfaction.

• Led and supported bar and floor staff during busy shifts, maintaining excellent service standards.
• Assisted with staff training, shift coordination, stock control, and cash handling procedures.

Bartender & Stock Control - Maze by Gordan Ramsey - Mayfair, London, United Kingdom

(2005-06 - 2006-08)

Prepared cocktails, beverages, and maintained premium bar standards.

• Managed stock control, inventory checks, and product rotation.
• Worked efficiently under pressure during busy service periods.
• Maintained attention to detail and high hygiene standards.

Barback - Floridita Soho - Soho, London, United Kingdom

(2004-10 - 2005-05)

Supported bartenders during busy service by maintaining an efficient and organised bar area.

• Restocked bar supplies, prepared ingredients, and managed inventory levels.
• Developed strong teamwork and communication skills in a fast-paced environment.
• Maintained cleanliness, organisation, and high hygiene standards.
• Improved speed, multitasking, and ability to work under pressure.