Leoni Mitchell

Friendly and reliable customer service professional with almost four years of experience working in fast-paced hospitality environments. Skilled in customer communication, telephone handling, booking management, and creating a welcoming environment for customers and guests. Experienced working under pressure while maintaining professionalism, organisation, and attention to detail.

Currently studying Forensic Investigation at Glasgow Caledonian University and seeking a front-of-house role where strong interpersonal and organisational skills can be applied within a professional fitness environment.

Waitress at Lucali (2024-06 – 2025-08)

• Delivered professional customer service in a busy hospitality environment
• Managed telephone bookings, reservations, and customer enquiries
• Worked barista and bar shifts while maintaining high service standards
• Assisted with opening and closing procedures
• Worked effectively under pressure during busy periods and holidays
• Ensured customers felt welcomed and valued throughout their visit
• Managed large bookings and maintained organisation during peak service times

Waitress at Café Parma (2023-08 – 2023-12)

• Provided efficient and friendly customer service in a fast-paced environment
• Answered telephone enquiries and managed reservations
• Maintained organisation during busy shifts and coordinated with kitchen staff
• Assisted with closing duties and daily preparation tasks
• Handled customer requests professionally and efficiently

Waitress at Oi Mamma (2023-02 – 2023-06)

• Delivered excellent front-of-house service to customers
• Assisted with staff training and team support
• Managed customer bookings and telephone enquiries
• Maintained a professional and welcoming atmosphere
• Performed opening and closing duties independently

Waitress at Raffaelle's Italian Kitchen & Bar (2022-02 – 2023-01)

• Worked in a busy customer-facing environment delivering high service standards
• Managed reservations and customer communications by telephone
• Maintained organisation and efficiency during peak service periods
• Supported team members to ensure smooth daily operations

Team Member at Melts Ice Cream Parlour (2021-11 – 2022-02)

• Independently carried out opening and closing procedures
• Assisted customers with orders and enquiries in a friendly manner
• Restocked products and maintained cleanliness standards
• Handled deliveries and prepared products for daily service
• Worked effectively both independently and as part of a team

Bachelor of Science (Hons) in Forensic Investigation – Glasgow Caledonian University (2026-06)