Lerato Molefe

Dedicated and customer-oriented professional with over 5 years of experience in the services environment. Proven ability to manage and resolve customer concerns efficiently, ensuring a high level of satisfaction. Adapt in fast-paced environments, maintaining professionalism, safety awareness, and exhibiting strong communication skills.

TRAINEE SAFETY OFFICER at Invelaphi Engineering Consulting (2025-02 – 2026-03)

Building renovation project – Ensured a safe working environment by supporting the implementation of health and safety standards.

• Assisted the Safety Officer in implementing the Health & Safety Plan.
• Conducted daily site inspections to identify hazards and unsafe conditions.
• Delivered toolbox talks and safety inductions to workers and contractors.
• Monitored compliance with PPE requirements and site safety rules.
• Recorded incidents, near misses and unsafe acts and reported them.
• Assisted with risk assessments and Job Hazard Analyses (JHAs).
• Ensured housekeeping standards were maintained on site.
• Prepared daily/weekly safety reports and maintained health & safety records.
• Assisted during safety audits and client inspections.
• Promoted a strong safety culture among all workers on site.

CUSTOMER SERVICE AGENT (CHECKING AGENT) at NAS COLOSSAL (2021 – 2022)

Conducted check-in processes for passengers, verifying documentation and issuing boarding passes.

• Handled passenger inquiries and provided assistance with travel-related issues.
• Collaborated with team members to maintain efficient check-in operations.
• Ensured accuracy and compliance with airline policies and procedures.

CUSTOMER SERVICE AGENT (BOARDING AGENT) at BID AIR SERVICE HANDLING COMPANY (2015 – 2016)

Managed the boarding process for passengers, ensuring timely and organized procedures.

• Addressed and resolved passenger concerns and inquiries.
• Coordinated with flight crew and ground staff to ensure seamless operations.
• Maintained high standards of customer service and professionalism.

HOSTESS at INTERCAPE BUS COMPANY (2013 – 2014)

• Provided exceptional customer service to passengers, ensuring a comfortable and pleasant journey.
• Assisted with seating arrangements, meal distribution, and addressing passenger inquiries.
• Ensured compliance with safety regulations and company protocols.

Grade 12 – Setumo Khiba Secondary School (2012)

Certificate in Office Administration in Office Administration – Abetech Computer Training College (2013)

Cabin Crew License in Aviation – S.Mab Aviation Training (2014)

SHE REP Certificate in Safety & Health – NOSA College (2023)

Introduction to SAMTRAC in Safety & Health – NOSA College (2023)