Content Moderation Manager
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As a dedicated professional with over a decade of experience in content moderation, safeguarding, and community management, I am passionate about creating safe, engaging, and inclusive online spaces. My expertise lies in leading global teams, developing robust moderation strategies, and ensuring compliance with complex regulatory frameworks, all while prioritizing the user experience.
Currently, as Content Moderation Manager at Synthesia, I lead teams across the UK, US, AU, and NZ, ensuring high-quality content moderation while staying at the forefront of industry trends and best practices. Previously, as Head of Safeguarding at The Student Room, I integrated emerging online safety regulations into practical processes, managed safeguarding concerns, and collaborated with key stakeholders to enhance user safety.
I have over a decade of experience in trust and safety, content moderation, and safeguarding, spanning both voluntary and employed roles.
Manager at Synthesia, I led international teams to implement moderation policies and workflows, collaborated with legal and product teams to provide strategic oversight for new platform features, and ensured compliance with global regulations such as GDPR. Previously, as Head of Safeguarding at The Student Room, I developed and executed safeguarding policies, implemented transparency reporting, managed incident responses, and launched user education campaigns on privacy and safety best practices.
My expertise includes building high-performing teams, monitoring regulatory landscapes, and aligning trust and safety strategies with business objectives. I am passionate about creating safe, inclusive online communities and excel at navigating complex challenges while fostering innovation and user trust.
I have A-Levels in Law, Mathematics, and Sociology, earning grades AAB. This academic background has equipped me with strong analytical, problem-solving, and critical thinking skills, which complement my professional experience in trust and safety, policy development, and team leadership.
