Letty Ponder

Motivated and adaptable professional with strong customer service and front-of-house experience. Confident in fast-paced environments, delivering excellent service while remaining organised and professional under pressure.

Nail Technician (Self-Employed) - Lae Beauty

(2023-01)

• Delivered high-quality nail treatments with strong attention to detail and hygiene standards.
• Built strong client relationships, contributing to repeat business and referrals.
• Managed bookings, payments, and customer communications independently.
• Demonstrated time management, organisation, and professionalism as a business owner.

Receptionist / Personal Assistant - Ankh Lounge Performance

(2023-01 - 2024-12)

• Managed front desk operations, client greetings, scheduling, and communications.
• Coordinated therapist schedules to ensure smooth daily operations.
• Supported events and photoshoots, handling last-minute changes professionally.
• Maintained confidential client records and processed financial transactions accurately.

Ice Skating Marshal - [Ice Rink Name]

Seasonal

• Ensured the safety of skaters by monitoring the ice and enforcing rink rules.
• Assisted skaters of all ages and abilities, including beginners and children.
• Responded quickly and calmly to falls, minor injuries, and on-ice incidents.
• Maintained a safe, welcoming environment during busy sessions.

Receptionist - Indigo Sun

(2023-05 - 2023-09)

• Provided excellent customer service and handled all client enquiries.
• Exceeded sales targets by 200%, selling 45 sunbeds per month against a target of 15.
• Managed appointments and check-ins efficiently and accurately.

Waitress - Sweet Moments

(2021-08 - 2022-06)

• Processed orders and payments in a high-volume setting.
• Assisted with opening/closing duties and stock management.
• Handled customer complaints professionally.

GCSEs - Rushcliffe School