Lewis Taylor

Experienced and driven character who is customer-driven, ensuring every customer leaves with great satisfaction. I have strong leadership skills but also work well in a team. I have excellent coffee skills, working in cafés for over five years. And across six ½ years I have been in a customer-oriented job developing my customer service skills

Shift Leader at Caffè Nero (2023-09 – Present)

Worked as a member of the management team at Caffè Nero, using my management skills and critical thinking skills to ensure that the shifts ran smoothly, and ensuring customers received important and good customer service. During this time, I have faced challenges such as lone-working and in high-pressure situations.

Customer Service Advisor at BDM Talk (2022-05 – 2023-07)

Managed high-volume inbound and outbound calls, managing service requests from Mercedes-Benz customers working in London. This developed my customer service skills and my teamworking skills, working in a small group of colleagues.

Shift Leader at HARRIS + HOOLE (2019-08 – 2022-05)

Worked in a busy café, assisting customers with good service and developing my coffee-making skills in a challenging environment.

GCSE – The burgess hill academy (2014 – 2019)

A-Level – BHASVIC (2019 – 2021)

Bachelor's degree in Automotive & Motorsport Engineering – University of Huddersfield (2023)