Leyon De Silva

I’m a dedicated business student with a passion for learning and growth. I thrive in collaborative environments and enjoy tackling challenges head-on. In my free time, you’ll find me in the kitchen, experimenting with new recipes and perfecting my baking skills. Cooking allows me to express my creativity and unwind after a busy week. I believe in balancing hard work with personal passions, and I'm excited to bring my enthusiasm for business and culinary arts into my future career.

Work Experience

Service Colleague

Asda

• Provided excellent customer service by assisting shoppers with inquiries, product location, and checkout processes.
• Maintained a clean and organized store environment to enhance the customer experience.
• Collaborated with team members to ensure efficient operations and timely stock replenishment.
• Handled customer complaints with professionalism, striving to resolve issues promptly and effectively.
• Participated in training new staff, sharing best practices in customer interaction and store policies.

Key Contributions

• Recognised for consistently receiving positive customer feedback for service excellence.

Supervisor

Partyman World of Play, Wembley, London

2021 Dec- 2023 Sept

• Managed daily operations and supervised a team of employees to ensure exceptional service delivery.
• Developed and implemented training programs to enhance staff skills and improve customer interactions.
• Monitored performance metrics and provided ongoing feedback to team members, driving a culture of continuous improvement.
• Handled customer inquiries and resolved issues efficiently, ensuring a high level of satisfaction.
• Collaborated with upper management to streamline processes and enhance service quality.

BA Business Management at Manchester Metropolitan University