A highly driven and results-focused
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A highly driven and results-focused individual with a strong background in customer service, retail management, and customer interaction, currently pursuing a degree in Psychology at university. Having experience working in fast-paced, target-driven roles, I possess a proven ability to interact with customers, understand their requirements, and confidently promote products and services to meet sales targets. Having experience as a Shift Manager and Supervisor has enabled me to enhance my skills in achieving and exceeding performance targets, selling up, and delivering exceptional customer experience.
I possess confidence in dealing with objections, building relationships quickly, and utilizing my communication skills to influence a positive outcome. I thrive in competitive environments and am driven by achieving goals, both as an individual and within a team environment. A highly reliable individual, willing to commit fully to working evening and weekend hours.
I am highly motivated by the opportunity to bring my drive, determination, and sales skills to a role within Clearanswer, whilst continuing to enhance my skills within a performance-driven environment.
Night team leader - HICA
(2024-07)
My main duties include, but are not limited to, administering medication ranging in classifications, supporting clients with daily living tasks such as personal care, completion of daily paperwork such as care plan updates to adhere to current legislation as well as medication and daily audits.
Re-enabler - North Lincolnshire council
(2023-10 - 2024-10)
My main responsibility are administering or assisting with medication per MARs charts and body maps, promoting independence by encouraging the tenants to do as much as they can as well as supporting them if they're struggling, use proper policy and procedures when preforming moving with dignity and having up to date knowledge on equipment such as hoists or raiser chairs.
Support worker - Sure healthcare
(2023-07 - 2023-10)
Responsible for supporting people with day-to-day abilities, this could include things such as supporting people to eat, supporting them to maintain hygiene. It was also my responsibility to cook meals that catered to their needs, e.g., having smooth and easy to swallow food as well as assisting with personal care and having to operate hoists.
Support worker - HICA- Sunning dale court
(2022-10 - 2022-12)
Responsible for supporting people with day-to-day abilities, this could include things such as supporting people to eat, supporting them to maintain hygiene. It was also my responsibility to cook meals that catered to their needs, e.g., having smooth and easy to swallow food as well as assisting with personal care and having to operate hoists.
Support worker/ Health care assistant - Nurse Plus
(2022-06 - 2022-07)
Responsible for supporting people with day-to-day abilities, this could include things such as supporting people to eat, supporting them to maintain hygiene. It was also my responsibility to cook meals that catered to their needs, e.g., having smooth and easy to swallow food.
Shift manager - OneStop shop
(2022-01 - 2022-05)
Responsible for leading and having accountability for my shift as well as meeting all targets and making sure that the colleagues I was leading have also met all their daily/ weekly targets.
Supervisor - McColl's
(2019-09 - 2021-10)
Responsible for making sure things like the bank/ cashing up have been done for both tills midway and at the end of the day, keeping the shop floor neat and tidy and making sure everyone on the team is happy and doing their job to the best of their ability.
Customer Service Assistant - CO-OP
(2019-09 - 2021-06)
Responsible for assisting customers with any inquiries/issues, informing them of promotional offers/services, and processing the purchase transactions.
Undergraduate - Psychology - Hull university (2025-09)
Level 3 - Psychology, biological concepts and physiology and anatomy - Hull college (2024-09 - 2025-06)
GCSE - English - Bath College (2018-09 - 2020-06)
GCSE - Mathematics - Bath College (2018-09 - 2020-06)
BTEC First Extended Certificate - Information Communication Technology - Bath College (2018-09 - 2020-06)
BTEC Level 2 - Health and Social Care - Bath College (2018-09 - 2020-06)
GCSE - English - Somervale School (2015-09 - 2018-06)
GCSE - Religious Studies - Somervale School (2015-09 - 2018-06)
GCSE - Spoken Language - Somervale School (2015-09 - 2018-06)
GCSE - Geography - Somervale School (2015-09 - 2018-06)
GCSE - English Literature - Somervale School (2015-09 - 2018-06)
GCSE - Combined Science - Somervale School (2015-09 - 2018-06)
GCSE - Mathematics - Somervale School (2015-09 - 2018-06)
GCSE - Art and Design-Fine Art - Somervale School (2015-09 - 2018-06)
GCSE - Music - Somervale School (2015-09 - 2018-06)
NCFE Level 2 Certificate - Creative Studies: Craft - Somervale School (2015-09 - 2018-06)
BCS Level 2 ECDL Certificate - IT Application Skills - Somervale School (2015-09 - 2018-06)