Liam O'Shea

I am an articulate highly motivated Salesforce Instructor and lead on content development at Supermums. Previously a CRMAnalytics Consultant and Customer Manager accustomed to working within high pressure situations. I can work to deadlines with the confidence to use my own initiative and to work as a part of a team. Seeking a position within a recognised business practice and looking to put my full range of skills to use.

Delivery of Instructor lead courses including Salesforce Admin, AI, CRM Analytics and Associate

• Curriculum Development, to make sure course content is current aligned to Salesforce release notes and functionality.
• Develop and create course content for B2B client including presentation material, hands on experiences, demonstrations, and best practice approaches.
• Create recorded learning material aimed at learning and adoption.
• Proactively update curriculum content based on feedback.
• Maintain relationships with clients/customers as a trainer, mentor and colleague

Salesforce Certified Service Cloud Consultant March 2024

• AI Force GPT Specialist Jan 2024
• Salesforce Certified Platform App Builder October 2023
• Salesforce Certified AI Associate September 2023
• Salesforce Certified Associate: January 2023
• Salesforce Certified Tableau CRM and Einstein Discovery Consultant: June 2022
• Salesforce Certified Administrator: August 2020

Degree of BA (Hons) General Business. 2:2 achieved