Liam Patton

Results-driven and creative professional with a wealth of experience in planning, logistics, retail, and customer experience. Proven ability to lead cross-functional teams, optimise operational performance, and deliver exceptional service. Skilled in continuous improvement, data analysis, and stakeholder engagement, with a strong commitment to efficiency, quality, and profitability.

Adept at turning insights into action and passionate about leveraging data and people skills to drive results in dynamic environments.

Continuous Improvement Analyst at Argos Home Delivery (DHL) (2019-01 – 2025-04)

Lead user of Microlise responsible for maintaining telematics systems and providing performance analysis. Developed and implemented process improvement strategies focusing on safety, efficiency, and customer satisfaction.

• Lead user of Microlise; responsible for maintaining telematics systems and providing Plan vs Actual performance analysis
• Developed and implemented process improvement strategies focusing on safety, efficiency, and customer satisfaction
• Analysed business performance, identified gaps, and implemented scalable improvements
• Conducted data-driven performance analysis to drive operational insight and track cost-saving initiatives
• Championed Lean principles, stakeholder collaboration, and systems thinking in project delivery

Transport Planner at Argos Home Delivery (DHL) (2014-01 – 2019-12)

Planned and routed multi-drop delivery schedules, coordinated with supply chain and retail operations, and managed seasonal planning.

• Planned and routed multi-drop delivery schedules using Paragon HDX, ensuring service level targets were met
• Coordinated with supply chain, retail operations, and store teams to resolve service issues
• Played a key role in seasonal and peak planning (e.g. Christmas uplifts)
• Delivered continuous improvement in fleet utilisation, cost control, and schedule optimisation

Retail Manager at TUI Travel Plc. (2009-01 – 2014-12)

Led day-to-day operations of a high-performing retail store. Set customer service standards and launched initiatives to boost sales and team engagement.

• Led day-to-day operations of a high-performing retail store
• Set customer service standards and launched initiatives to boost sales and team engagement
• Recruited, trained, and motivated staff to achieve targets

Customer Experience Director / Entertainment Manager at TUI Travel Plc. (2007-01 – 2009-12)

Delivered outstanding guest experiences at a 5-star resort. Organised and managed entertainment and service delivery for international clientele.

• Delivered outstanding guest experiences at a 5-star resort
• Organised and managed entertainment and service delivery for international clientele
• Developed strategies to ensure premium customer satisfaction

GCSEs in General Education – Weston Road High School, Stafford