It service desk analyst
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As a Helpdesk and Desktop Support Analyst, I am adept at troubleshooting complex technical issues and providing timely solutions to end-users. My ability to communicate technical information in a clear and concise manner has enabled me to build strong relationships with customers and colleagues alike. Additionally, I am well-versed in a wide range of operating systems, software applications, and hardware devices, enabling me to effectively resolve a broad spectrum of technical issues.
Local IT Service Desk Specialist (January 2023 – present) ● First line of support for IT related issues across all business departments including but limited to HR, payroll, and sales. ● Supporting colleges remotely and in person. ● Testing and troubleshooting on Microsoft products and new websites for colleagues within the company. ● Logging in and foreseeing business critical incidents to guarantee a productive operation for the company. ● Building and upgrading IT hardware for employees across the business. ● Overseeing members of the workforce during the process of company migration. ● Creation and management of Active Directory accounts ● Installation and management of all company supported software
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