Operations Coordinator – Planned Preventative Maintenance and Projects - GCP Facilities Management Ltd
(2025-02)
- Built and maintained relationships with key decision-makers across commercial portfolios.
- Coordinated bespoke proposals and bids, integrating compliance safeguards and operational insights.
- Represented GCP at industry events, enhancing brand visibility and client engagement.
- Embedded continuous improvement and legal compliance into client-facing documentation.
- Management of inhouse Facilities, Health & Safety and Compliance
Business Development Manager - GCP Facilities Management Ltd
(2024-08 - 2025-02)
- Served as primary point of contact for client accounts, ensuring satisfaction and retention.
- Coordinated with operations to ensure timely service delivery and SLA compliance.
- Initiated post-quote communication protocols to improve transparency and client trust.
Business Operational Lead Consultant (Self-Employed) - IP Talent Hub
(2023-03 - 2024-06)
- Delivered promotional campaigns and sales activations across diverse sectors.
- Applied consultative selling techniques to align client needs with service offerings.
- Supported brand visibility through targeted outreach and event-based engagement.
Lean Six Sigma Business Consultant (Yellow Belt) - Tech Mahindra / Target Group
(2019-04 - 2022-10)
- Supported process improvement projects using Lean Six Sigma methodology within Arrears management for 1st and 2nd charge mortgages.
- Designed and deployed a Client Dashboard to enhance transparency and reduce operational friction.
- Delivered daily performance reports and strategic insights to stakeholders.
- Strengthened workflows through data analysis and solution design.
Arrears Executive - Target Group
(2014-11 - 2019-04)
- Managed mortgage portfolios across residential and commercial sectors.
- Conducted financial assessments and negotiated repayment plans aligned with client needs.
- Delivered due diligence and risk monitoring across diverse arrears scenarios.
Intelligence Officer - Royal Air Force – Waddington
(2006-03 - 2014-05)
- Led intelligence operations supporting mission-critical decision-making.
- Built cross-functional relationships with military, government, and allied stakeholders.
- Delivered briefings and reports to senior leadership, translating technical insights into actionable strategy.
- Mentored junior officers and contributed to continuous improvement in intelligence processes.
