Load planner - DHL Solihull - Solihull
(2022-08 - 2025-05)
Inbound operations and shop floor supervision/support. Responsible for optimising the process of goods into the warehouse swiftly whilst taking health and safety precautions in order.
- Identify compliance issues and participate in metric feedback process. Propose possible remedies / action plans to Operations supervisor
- Checking emails for updates on the supply chain and dealing with goods that require quality inspection with care into pallets to go their rightful places
- Inferior and resolve any issues that may arise during inbound process, such as delays or shortages
- Risk assessment on the shop floor such as jam busting of machinery and coordinating with technicians to prevent stoppages to the flow of production
Housing officer - Birmingham City Council - Birmingham
(2022-02 - 2023-09)
- Coordinated and liaised with contractors to ensure effective maintenance for the homeless at Barry Jackson tower
- Support services with the completion of housing benefit forms ensuring accuracy and compliance with regulations
- Collaborating with tenants to address financial challenges
- Implemented systematic rent tracking procedures to monitor payment timelines and identify discrepancies
- Managed Birmingham home choice bidding process, matching individuals with suitable housing options
Tenant Liaison Officer - LOVELL PARTNERSHIPS
(2022-06 - 2023-01)
Liaised with customers getting improvements to their homes, such as EWI, windows and doors, kitchen, and bathrooms, rewires, heating upgrades. I organised and attended dilapidations and pre-starts for the Decent Homes Scheme and Energy Performance Certificate surveys for the ECO Scheme, collected tenant's details and approval signatures. Drafted, prepared, and issued letters.
- Visited tenants in their homes to advise them on when and what work was being carried out and visited them daily until the work was completed
- Arranged access appointments for the operatives to carry out the work. Acted as the main point of contact and handled tenant complaints and problems, bringing them to a successful conclusion
- Provided up to date information on the progress of work, examined delays in completion and communicated accordingly, maintaining accurate records
- As part of the Considerate Contractor Scheme, attended Primary Schools in the areas where we were working, helping with presentations explaining the importance of safety on or around construction sites
Tenant Liaison Officer - J Tomlinson
(2020-11 - 2022-06)
- Acted as first point of contact for customers having kitchen and bathroom work done to their properties on the Decent Homes Scheme
- Was responsible for managing and resolving customer complaints
- Ensured disruption to customers was kept to a minimum and they were satisfied with the work carried out
- Completed written reports on progress where required
- Liaised with management, operatives, and customers to ensure work was carried out to specification and within planned timescales
- With this role, had the ability to go the extra mile for the customers as got to visit their homes and understood their circumstances face to face
- Supported the procurement process to bid for contracts as well as sitting on the tender interview panel
Support Officer - Diamond Housing
(2019-08 - 2020-10)
- Aided in collecting data in support of various surveys and reports
- Referred and directed incoming phone calls, clients, and community members
- Proactively provided the necessary support to ensure both management and customers' needs were met
- Processed housing forms, and daily mail and worked on case files
- Inspected buildings, facilitated repairs, and guaranteed safety and efficiency in all areas
Housing Officer - Berkeley Scott
(2017-06 - 2019-08)
- Conducting induction interviews and assessments to determine the specific needs of each individual or family
- Maintaining accurate records and documentation related to housing assignments, applications, and any relevant incidents and interactions
- Submitting AWOL (Absent without official leave) reports
- Provide necessary support services, including social welfare, healthcare, and necessary supplies such as toiletries, towels, and bedding
- Meetings and training sessions to stay updated on immigration policies
- Dealing with challenging situations in hotels
