Libbi Nevard Hall

A friendly and customer-focused individual with a proven ability to create positive first impressions. Skilled in handling enquiries, scheduling appointments, and resolving issues efficiently while maintaining a professional manner.

Salon assistant/Receptionist - Hair of Dreams

(2025-02)

Training and work skills covered

• Greeting clients warmly and professionally.
• Managing client enquiries (in person, phone, email, social media).
• Booking, rescheduling, and cancelling appointments.
• Handling client complaints and resolving issues politely.
• Creating a welcoming salon environment.
• Using salon booking and POS systems.
• Maintaining client records and loyalty programs.
• Processing payments (cash, card, vouchers).
• Issuing receipts and handling refunds.
• Managing daily appointment schedules.
• Stock ordering.
• Preparing workstations and treatment rooms.
• Assisting stylists when needed.
• Maintaining a clean and organised salon.

Customer Service/administration - Perfect Homestay

(2024-02 - 2025-01)

Training and work skills covered

• Handling customer enquiries (phone, email, chat, in person).
• Professional communication and active listening.
• Problem-solving and complaint resolution.
• Building positive customer relationships.
• Managing customer expectations.
• Filing and document control (digital and paper).
• Scheduling appointments and meetings.
• Invoice processing.
• updating databases.

Sales Assistant - JD Sports

(2022-11 - 2022-12)

Training and work skills covered

• Answering the busy phone lines and checking for stock.
• Maintaining standards and targets at the till.
• Stock Loss Checking and Managing KPI's as a key motivator.
• Assisting running the shop floor, including locking up and opening the store alongside my manager.
• Ensuring customer needs are met and any customer issues are resolved.
• Assisted the 'Black Friday' launch sale and helped ensure the weekend ran smoothly.
• This role helped my ability to multitask and prioritise my workload.

Work Experience - The London International School of Beauty

(2021-09 - 2022-02)

• General Filing.
• Emailing and onboarding new students, supplying them with their course contents.
• Liaising with suppliers, for school stationary.
• Organising invoices.
• Dealing with clients as front of house.
• Booking appointments.
• Arranging refreshments.
• Arranging interviews.
• Managing my supervisor's calendar.