Salon assistant/Receptionist - Hair of Dreams
(2025-02)
Training and work skills covered
- Greeting clients warmly and professionally.
- Managing client enquiries (in person, phone, email, social media).
- Booking, rescheduling, and cancelling appointments.
- Handling client complaints and resolving issues politely.
- Creating a welcoming salon environment.
- Using salon booking and POS systems.
- Maintaining client records and loyalty programs.
- Processing payments (cash, card, vouchers).
- Issuing receipts and handling refunds.
- Managing daily appointment schedules.
- Stock ordering.
- Preparing workstations and treatment rooms.
- Assisting stylists when needed.
- Maintaining a clean and organised salon.
Customer Service/administration - Perfect Homestay
(2024-02 - 2025-01)
Training and work skills covered
- Handling customer enquiries (phone, email, chat, in person).
- Professional communication and active listening.
- Problem-solving and complaint resolution.
- Building positive customer relationships.
- Managing customer expectations.
- Filing and document control (digital and paper).
- Scheduling appointments and meetings.
- Invoice processing.
- updating databases.
Sales Assistant - JD Sports
(2022-11 - 2022-12)
Training and work skills covered
- Answering the busy phone lines and checking for stock.
- Maintaining standards and targets at the till.
- Stock Loss Checking and Managing KPI's as a key motivator.
- Assisting running the shop floor, including locking up and opening the store alongside my manager.
- Ensuring customer needs are met and any customer issues are resolved.
- Assisted the 'Black Friday' launch sale and helped ensure the weekend ran smoothly.
- This role helped my ability to multitask and prioritise my workload.
Work Experience - The London International School of Beauty
(2021-09 - 2022-02)
- General Filing.
- Emailing and onboarding new students, supplying them with their course contents.
- Liaising with suppliers, for school stationary.
- Organising invoices.
- Dealing with clients as front of house.
- Booking appointments.
- Arranging refreshments.
- Arranging interviews.
- Managing my supervisor's calendar.
