Libby Dean-Allen

Highly motivated transport and logistics professional with over seven years' experience across transport planning, fleet operations, customer service, operational management and logistics. Currently employed as Lead Transport Planner (Bulk – Lincolnshire) at Panda Recycling, leading the planning operation for 58 HGV vehicles and drivers within a fast-paced, customer-focused environment. Experienced in leading daily transport operations, managing customer expectations, building strong relationships with commercial teams and key accounts, resolving operational issues and analysing performance to drive continuous improvement.

Lead Transport Planner (Bulk – Lincolnshire) - Panda Recycling Ltd

(2026-03)

• Lead the daily transport planning operation for 58 HGV vehicles and drivers.
• Manage workload planning and resource allocation to maximise operational efficiency.
• Work closely with Customer Service, Commercial, Fleet and Operations teams.
• Build and maintain relationships with key customers and internal stakeholders.
• Act as the primary contact for customer enquiries, service issues and escalations.
• Produce and analyse KPI reports.
• Identify opportunities to improve customer service and operational performance.
• Coordinate communication regarding deliveries, delays and operational changes.
• Support onboarding of new customers.
• Ensure compliance with company procedures and customer requirements.
• Operate within Panda Recycling's DVSA Earned Recognition maintenance and compliance framework.
• Coach planners and support colleagues to achieve operational objectives.

Transport Supervisor - Pilgrim Foodservice

• Supervised transport operations and daily planning activities.
• Supported drivers and transport planners.
• Produced KPI reports and operational analysis.
• Managed customer issues through to successful resolution.
• Worked closely with warehouse teams to improve service delivery.

Company Secretary - South Lincs Commercials Ltd

• Managed customer enquiries and workshop bookings.
• Scheduled engineer workloads.
• Liaised with suppliers and customers daily.
• Managed administration for a busy commercial vehicle workshop.
• Built excellent customer relationships.

Transport Planner - Turners (Soham) Ltd

• Planned daily transport operations.
• Managed vehicle and driver allocation.
• Worked closely with customers.
• Produced KPI reports.
• Coordinated operational changes.

Fleet Administrator - Turners (Soham) Ltd

• Managed fleet administration.
• Coordinated servicing and maintenance.
• Managed MOT schedules.
• Supported transport compliance.
• Maintained fleet records.

HGV Class 1 Driver

• Delivered nationwide to customer sites.
• Maintained excellent customer service.
• Completed vehicle inspections and defect reporting.
• Operated in accordance with DVSA legislation.

GCSEs - Queen Elizabeth's Grammar School, Horncastle