Libby Sandiland’s

Lead Conversion specialist

Talent

RochdaleMember since October 4, 2026

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About

Enthusiastic individual with strong communication and teamwork skills, eager to contribute to a collaborative environment. Proven ability to manage tasks efficiently and build positive relationships with colleagues and customers. Adaptable and quick to learn, consistently focused on delivering high-quality service. Confident in handling responsibilities and committed to supporting team goals.

Experience

Lead Conversion Specialist; Business Administration Apprenticeship Level 3 at The Debt Advice Service (2025-09 – Present)

While undergoing my apprenticeship, I have picked up a variety of useful skills such as good communication and customer service abilities, gained from frequently talking to customers on the phone. I acquired experience in using and getting used to new company systems and software, which enabled me to work both efficiently and accurately. I also improved my knowledge of workplace legislation, such as the Data Protection Act, and realised the importance of handling customer information in a secure and confidential manner.

As a result of this experience, my ability to work in a professional way, to follow procedures, to solve problems, and to adapt to new situations has been enhanced.

Silver service waiting on staff at Lords The Caterers (2024-03 – 2025-12)

Maintained safe hygiene and food handling standards for full compliance.
Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
Laid tables with clean cutlery, crockery and glassware throughout sittings.
Maintained brand image by keeping a neat personal appearance.
Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.

Year 10 work experience at Greater Manchester Police Rochdale (2023-06 – 2023-06)

In June 2023 I worked with Greater Manchester Police Rochdale in many different departments. Over this time I have developed good communication skills with a wide variety of people. I understand the importance of confidentiality in a role such as this.