Libin Thomas

Dynamic Sales Operations Manager with over 10 years of experience in business operations & client management, specialising in optimising sales processes across European markets. Proven track record of increasing operational efficiency by 20% through process standardisation & compliance initiatives. Skilled at leading & mentoring sales back-office specialists team & fostering strong client relationships.

Recognised for driving significant revenue growth & operational cost savings by leveraging technological solutions & implementing continuous improvement strategies.

Sales Back Office Manager Kaspersky September 2018 Present:

Accountable for enhancing the effectiveness & efficiency of sales processes across the European region by spearheading continuous improvement initiatives. Focused on aligning & standardising commercial processes, ensuring compliance & driving impactful improvements throughout the organisation. Daily responsibilities include deploying streamlined commercial practices to optimise performance & acting as a compliance advocate to support consistency & productivity across teams.

Key Accomplishments

Maximised Renewals & Upsell: Partnered with cross-functional teams to ensure renewal & up-sell opportunities, maintaining consistent & effective client issue resolution.

Process Optimisation: Collaborated with peers to establish flexible processes supporting global operations, serving as the main point of contact for commercial processes across the European region.

Efficiency Improvement: Led standardisation initiatives, boosting efficiency by 20% across the global commercial function through streamlined practices & continuous improvement.

Training & Knowledge Sharing: Developed & implemented training programs (“Sales Academy”), mentoring sales back-office teams to foster knowledge sharing & operational understanding.

Performance Culture: Directed operations & process functions, creating & sustaining a high-performance culture among team members.

Risk Mitigation: Conducted regular audits to enhance the efficiency & security of back-end systems, implementing necessary improvements to reduce risks.

Technology & Software Deployment: Collaborated with IT to deploy & manage back-office software applications, ensuring seamless operations.

Cost-Effective Procurement: Supported procurement by liaising with vendors & negotiating contracts, optimising costs & aligning with organisational goals.

(BA) (Hons.) in Business Management - Middlesex University Of London Graduated - 2008 - 2011

BTEC National Diploma in Business - Barking College

OCR Certificate in Business Administration - Level 3, Barking College