Lihle Florence Mbaliswana

I am a dedicated and compassionate Psychology graduate with a Bachelor of Honours in Counselling Psychology. I am passionate about supporting the mental wellbeing of individuals and helping people navigate life's challenges with empathy, respect, and professionalism.

Through my studies, I have developed strong communication, active listening, and interpersonal skills, along with a solid understanding of ethical practice. I am eager to continue learning from experienced professionals, gain practical experience, and contribute positively to a counselling psychology team while providing person centred support.

Client Services Consultant at Intelligent Debt Management (2026-02 – Present)

• Answering questions regarding debt counselling, updating payment dates, and addressing creditor harassment.
• Analyzing financial situations, creating customized budgets, and guiding clients toward debt-free solutions.
• Interacting with credit providers to reduce interest rates and restructure debt repayments.
• Assisting with the application process for debt review and providing ongoing support to ensure compliance with debt rehabilitation.

Content & AI Copywriting Specialist (Generative AI Trainer) at Outlier (2024-09 – 2025-12)

• Created and refined written training data across diverse topics, ensuring accuracy, creativity, and alignment with project goals.
• Produced engaging short- and long-form text, adapting tone and style to suit different audiences and platforms.
• Researched industry trends, cultural insights, and user behaviors to inform content creation and strengthen storytelling approaches.
• Evaluated content effectiveness by testing, reviewing, and improving drafts for clarity, coherence, and impact.
• Collaborated on cross-functional projects, contributing to innovative strategies for communication and content delivery.

Academic Writer at Livingston Research (2024-03 – 2025-12)

• Academic writing assistance to students around the world.
• Personally support students with tasks from college and university.
• Developed a strong ability to meet tight deadlines while managing multiple content-focused projects simultaneously.
• Tutor students on homework and assignments.

Customer Service Consultant at Amazon (2022-09 – 2022-12)

• First point of contact for customers' queries, which includes everything from order and product questions to payment matters and website guidance.
• Use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
• Manage customer concerns with the objective of maintaining positive customer relationships with an organization.

Sales Associate at Absolute Pets (2021-06 – 2022-08)

• Knowledgeable, customer focused and passionate about pets and helping customers navigate their way around the store and what is being sold to the pets' best interests.
• General administration and gross realization value paperwork that relates to the stores finances and orders placed every day.

English Language Consultant at MPC Connect (2020-10 – 2021-05)

• Teaching English as a foreign language to Asian children, teenagers, and adults.
• Online English tutor.

Sales Assistant at Cotton On Group (2018-11 – 2020-10)

• Maintain a clean store and ensure that merchandise is presented in an appealing manner.
• Keep shelves fully stocked with merchandise and up to date with merchandise, especially new product.
• Adhere to company guidelines and procedures.

BA Hons in Counselling Psychology – University of South Africa (2024-05)

Bachelor of Arts in Psychology and English – University of Western Cape (2020-04)