Lilla Sutera

Senior technical writer with 10+ years creating clear, concise documentation for cybersecurity, networking, and enterprise technology products. Skilled at partnering with engineers and product managers to turn complex technical material into accurate, usable content, and at modernizing and enhancing existing documentation for clarity and scale. Cybersecurity-credentialed (Cornell; Cisco Ethical Hacker and Security) and an early adopter of AI-enabled content workflows.

Fluent in English, French, and Italian.

Senior Technical Writer / Technical Education Content Developer - Cisco Systems

(2015-01 - 2026-06)

• Modernized and enhanced an 850-page legacy switching documentation portfolio, reducing volume 55% while improving usability, discoverability, and customer experience.
• Developed a structured-writing training program and mentored five technical writers over multiple years at Cisco, raising authoring consistency and quality across the documentation team.
• Authored and maintained 400+ end-user documents across Cisco's SMB networking and security portfolio — switching, routing, wireless, security configuration, and network automation — improving comprehension scores 25% with clear, concise guidance.
• Partnered closely with engineers and product managers to document data models, system interactions, security and compliance requirements, and integration workflows.
• Built an AI agent that converted technical product specifications into ready-to-publish product descriptions for an Amazon pilot, cutting writing time by ~60% while maintaining quality and human review.
• Designed reusable DITA/XML content frameworks and single-sourcing models, reducing documentation production time 30% through workflow optimization.
• Improved internal knowledge access 34% through SharePoint content architecture and governance.

Technical Writer & Content Strategy Consultant - LSS Consulting

(2011-01 - 2015-12)

• Produced 200+ technical and instructional documents for clinical, scientific, and health-tech clients.
• Translated complex scientific and medical concepts into clear, compliant documentation; partnered with clinical, research, and regulatory SMEs to ensure accuracy and standards alignment.

Business Development - Wolters Kluwer

Project Manager - DMD Digital Health Connections Group

Project Manager - Medical Education Network

B.A. - Communications - McGill University

Cybersecurity & AI Strategy - Cornell University