Lillie Oneill
I am a university student about to graduate, I’m hard working, a fast learner and ready to start working full time.
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About
Friendly and reliable university student studying Law with Criminology, with several years of experience in fast-paced customer-facing roles. Skilled in communication, problem-solving, and handling high-pressure environments. Confident speaking with a wide range of people and resolving issues calmly and professionally. Seeking a call centre/customer service role where I can apply my hospitality experience and strong interpersonal skills
Experience
Sales Assistant at Caffè Gelato (2025-01 – Present)
- Served customers in a busy environment while keeping friendly and professional service
- Handled payments and tills accurately
- Managed customer queries and resolved minor complaints
- Worked efficiently during peak hours
Crew Member at McDonald's (2022-12 – 2024-12)
- Delivered fast and correct customer service in high-pressure situations
- Communicated clearly with team members to ensure everything runs smoothly
- Handled complaints and special requests professionally
- Developed strong teamwork and time-management skills
Sales Assistant at Cooplands Bakery (2020-08 – 2022-11)
- Aided customers with orders and product information
- Maintained cleanliness and food safety standards
- Built rapport with regular customers
Sales Assistant at Mr Smiths Deli (2023-12 – 2024-11)
- Balanced multiple responsibilities during busy periods
- Provided consistent customer service while preparing orders
- Opened and closed the shop, showing responsibility and trustworthiness
- Helped train new staff members
Education
Undergraduate in Law with Criminology – University of Hull
A-Levels or Equivalent – [School/College Name]
