Lillie Oneill

Friendly and reliable university student studying Law with Criminology, with several years of experience in fast-paced customer-facing roles. Skilled in communication, problem-solving, and handling high-pressure environments. Confident speaking with a wide range of people and resolving issues calmly and professionally. Seeking a call centre/customer service role where I can apply my hospitality experience and strong interpersonal skills

Sales Assistant at Caffè Gelato (2025-01 – Present)

• Served customers in a busy environment while keeping friendly and professional service
• Handled payments and tills accurately
• Managed customer queries and resolved minor complaints
• Worked efficiently during peak hours

Crew Member at McDonald's (2022-12 – 2024-12)

• Delivered fast and correct customer service in high-pressure situations
• Communicated clearly with team members to ensure everything runs smoothly
• Handled complaints and special requests professionally
• Developed strong teamwork and time-management skills

Sales Assistant at Cooplands Bakery (2020-08 – 2022-11)

• Aided customers with orders and product information
• Maintained cleanliness and food safety standards
• Built rapport with regular customers

Sales Assistant at Mr Smiths Deli (2023-12 – 2024-11)

• Balanced multiple responsibilities during busy periods
• Provided consistent customer service while preparing orders
• Opened and closed the shop, showing responsibility and trustworthiness
• Helped train new staff members

Undergraduate in Law with Criminology – University of Hull

A-Levels or Equivalent – [School/College Name]