Lilly-ann Prestedge

Reliable and organised professional with several years' experience in reception, administration, customer service and busy front-of-house environments. Confident managing diaries, telephone and email enquiries, payments, records, stock and day-to-day office tasks. Trusted with confidential information, cash handling, keyholder duties and accurate end-of-day processes.

Brings strong attention to detail, a calm approach under pressure and a friendly, professional manner when supporting customers and colleagues.

Dental Nurse and Administrative Support at Woburn Sands Dental Practice (2023-03 – 2026-05)

• Managed a busy reception desk, welcoming visitors and providing a professional first point of contact.
• Answered telephone enquiries, managed appointment diaries and coordinated changes to bookings.
• Maintained accurate electronic records and completed routine data entry and administration.
• Processed cash and card payments, completed end-of-day reconciliation and supported financial administration.
• Monitored stock levels, placed orders and helped ensure supplies were available when required.
• Coordinated with colleagues and external specialists to keep daily schedules running smoothly.
• Handled confidential personal information carefully and followed established procedures and quality standards.
• Managed complaints and emergency appointments

Sales Assistant (Part-time) at Nightingale Jewelers (2022-05 – 2024-12)

• Provided attentive customer service, responded to queries and arranged product repairs.
• Processed cash and card payments accurately and supported stock checks and ordering.
• Held keyholder responsibility, including opening, closing and securing the shop.
• Completed detailed product-care tasks requiring accuracy, patience and manual precision.

Trainee Dental Nurse at Bletchley Dental Practice (2022-10 – 2023-01)

• Maintained accurate customer information and updated records on internal systems.
• Supported stock control and prepared work areas and equipment to meet daily schedules.
• Worked closely with colleagues in a time-sensitive environment where accuracy and clear communication were essential.
• Followed detailed operating, safety and quality procedures consistently.

Front-of-House Team Member at The Wavendon Arms (2021-05 – 2022-05)

• Welcomed customers, managed bookings and delivered friendly service in a busy environment.
• Took orders and processed cash and card payments accurately.
• Handled customer requirements carefully and communicated important information to colleagues.
• Supported opening and closing routines and maintained organised customer areas.

Receptionist at Oakridge Dental Care (2019-09 – 2020-09)

• Answered inbound calls and email enquiries, greeted visitors and managed appointment bookings.
• Processed payments, completed end-of-day cashing up and managed invoices for payment.
• Maintained and updated electronic records, scanned documentation and made outbound customer calls.
• Ordered stock, monitored supplies and supported invoice administration.
• Took minutes during team meetings and handled confidential information in line with GDPR requirements.
• Acted as a trusted keyholder and followed company procedures for safety, security and payment handling.

Waitress at Pizza Hut (2019-07 – 2020-04)

• Delivered consistent customer service, welcomed guests and supported bookings.
• Processed food orders and cash and card payments in a fast-paced setting.
• Supported events and maintained clean, organised and presentable customer areas.

Level 3 Diploma in Dental Nursing in Dental Nursing – learndirect (2023-08 – 2026-01)

Level 3 Forensic Science and Criminal Investigations in Forensic Science and Criminal Investigations – Milton Keynes College (2019-09 – 2021-06)