Lilly Barton

Customer-focused professional with experience in digital communication & retail, delivering premium service to an international clientele at Abercrombie & Fitch Co. Skilled in communication, problem-solving, multi-tasking, and collaboration, with the ability to maintain professionalism under pressure. British citizen relocating to the UK and eager to contribute strong customer service and teamwork to a dynamic organisation.

Brand Representative at Abercrombie & Fitch (2025-03 – Present)

Delivered premium customer service and represented the brand to an international clientele

• Delivered premium customer service, addressing client needs and resolving inquiries with professionalism.
• Enhanced communication and collaborative skills in a fast-paced, multicultural environment, ensuring smooth operation during peaks.
• Assisted an international clientele using extensive product knowledge whilst maintaining high presentation standards and brand image.

Social Media Manager at Medal.tv (2024-05 – 2024-11)

Managed digital communication and social media presence for online audiences

• Travelled to New York City, demonstrating adaptability, confidence, and cross-cultural awareness in new environments.
• Represented the company as the virtual voice to online audiences, maintaining a consistent brand image.
• Managed digital tasks and communication across online platforms while maintaining high attention to detail. Ensuring deadlines were consistently met ahead of schedule.
• Collaborated with distributed teams while working independently online.

BTEC Level 3 Diploma in Performing Arts A* – GEMS Wellington Academy (2021-09 – 2023-06)

GSCE in 9+ – GEMS Wellington Academy (2021-06)