Warehouse Operative at Finning (2026-09 – Present)
- Receiving, checking and processing incoming deliveries and stock
- Picking and preparing parts accurately for customer and internal orders
- Packing, labelling and dispatching goods for delivery
- Loading and unloading deliveries safely
- Putting stock away and maintaining organised warehouse locations
- Carrying out stock checks and maintaining high levels of stock accuracy
- Using warehouse and computer systems to record and track stock movements
- Identifying and reporting damaged, missing or incorrect items
- Working to daily targets, deadlines and warehouse KPIs
- Following company health and safety procedures at all times
- Maintaining a clean, safe and organised warehouse and yard
- Working effectively as part of a team while also completing tasks independently
- Handling materials and warehouse equipment safely
- Supporting general warehouse operations and assisting colleagues when required
Phone Operator at RAC (2026-01 – 2026-08)
I have worked on BAC / SPECIAL INTERVENTION TEAM
- Handled a high volume of inbound and outbound calls while maintaining a professional and customer-focused approach.
- Logged and documented breakdowns accurately, ensuring all relevant information was recorded and escalated where necessary.
- Applied company policies and procedures consistently to resolve customer queries and maintain service standards.
- Maintained a calm and reassuring manner during calls, helping to reduce customer stress and manage challenging situations effectively.
- Assisted with emergency and urgent situations by gathering essential information and following appropriate escalation procedures.
- Provided accurate information and practical solutions to customers, ensuring a positive customer experience.
- Demonstrated strong communication, problem-solving, and organisational skills in a fast-paced call centre environment.
- Maintained accurate records and updated customer accounts using internal systems and databases.
Prison Custody Officer at G4S (2025-08 – 2025-12)
- Completed comprehensive training in prison security, safety, and operational procedures within a custodial environment.
- Developed a clear understanding of protected characteristics and equality, diversity, and inclusion in line with legislation and prison policy.
- Trained in routine body search procedures, ensuring professionalism, legality, and respect for individuals' rights.
- Gained knowledge of different types of illicit substances, including how drugs are smuggled into prisons and methods used to prevent contraband entry.
- Learned the roles and responsibilities of prison staff, including custody officers, healthcare, security, and management teams.
- Participated in training on realistic prison scenarios, including conflict management, emergency response, and incident reporting.
- Developed strong awareness of personal safety, prisoner safety, and situational awareness within a high-risk environment.
- Completed fire safety training, including evacuation procedures and emergency protocols.
- Demonstrated understanding of codes of conduct, professional standards, confidentiality, and ethical behaviour expected within the prison service.
- Holds a current Clear Enhanced DBS Check, demonstrating integrity, trustworthiness, and suitability for work in secure and regulated environments.
Store Manager at Little dessert shop Willenhall (2023-05 – 2025-06)
I've trained franchisee I've worked in multiple stores and events: Tamworth, Bilston, Wednesfield, Westbromwhich. Experienced in making desserts and training other staff in presenting in a pleasing edible manner. Working in a fast efficient work space prioritising customers needs above all.
- Cashup
- Stock placements
- Health and safety
- Drivers wage
- Making mixes crepe / waffle
- Drinks making smoothies, milkshakes, mocktails, all hot drinks.
- Order packing
- 2 step cleaning process
Supervisor Artisan at Little Dessert Shop (2022-11 – 2023-04)
Experienced in making desserts and training other staff in presenting in a pleasing edible manner. Working in a fast efficient work space prioritising customers needs above all.
- Team management
- Making mixes crepe / waffle
- Drinks making smoothies, milkshakes, mocktails, all hot drinks.
- Order packing
- 2 step cleaning process
Sales Assistant (Part-time) at JD Sports Fashion (2022-12 – 2023-03)
Responsibility's I had taken Ensuring high levels of customer satisfaction through excellent sales service; Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store.
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers' needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies policies and procedures
Waitress at Basmati Indian restaurant (2022-10 – 2023-01)
Serving and presenting food,welcoming customers. Working in a fast restaurant. Making sure all customer needs are met.
- Order packing
- Food preparation
- Serving food
- Recognising differences within curries to make sure food is served safely
- Taking phone orders correctly
- Bar work
- Dessert making
Warehouse Machine Operator at The TJX Companies, Inc (2021-06 – 2023-01)
In this job I learned to encompasses the principles and processes involved in running the day-today operations of a warehouse.
- Ticket all items accurately using STM.
- Ensure correct pricing, barcodes, and product details.
- Maintain quality checks to reduce ticketing errors.
- Set clear daily and hourly output targets.
- Track individual and team productivity.
- Gradually increase targets based on efficiency and staffing levels.
- Sort products by designated area/postcode codes.
- Stage items correctly for dispatch.
- Ensure correct labelling for smooth outbound shipping.
- Use TAM machine for high-volume production runs.
- Capability: 2,000+ units completed within 1 hour or less.
- Monitor machine uptime and material flow to avoid bottlenecks.
- Use pump trucks for internal movement of goods.
- Move pallets safely and efficiently between work areas.
- Follow health & safety procedures when handling loads.
- Stack pallets correctly to prevent damage.
- Wrap pallets securely for transport and storage.
- Ensure pallets are labelled and ready for shipment.
Waitress/Bar Staff at Blue ginger (2021-04 – 2021-08)
Serving and presenting food,welcoming customers. Working in a fast restaurant. Making sure all customer needs are met.
- Order packing
- Food preparation
- Serving food
- Recognising differences within curries to make sure food is served safely
- Taking phone orders correctly
- Bar work
Administrator at Jones and Woolman UK ltd (2019-09 – 2021-03)
- Risk assessments for office, factory and on-site projects
- Method Statements for on-site projects
- Monitoring health and safety risks and hazards in the workplace
- Advising employees on how to minimise or ultimately avoid risks and hazards in the workplace
- Keep the business up to date with and ensuring the business is legally compliant with all health and safety legislation
- Working with and training all employees to manage, monitor and improve the health and safety standards in the workplace
- Being responsible for all safety inspections in the workplace (for example, monitoring DSE Safety, Harness and Lanyard inspections)
- Assisting with the creation and management of health and safety monitoring systems and policies in the workplace to create and maintain a safe workplace.
- Managing emergency procedures (such as fire alarm drills) and organising emergency teams such as fire marshals and first aiders
- Offering general health and safety advice to all employees
- Investigate accidents or incidents to discover causes and handle worker's compensation claims
- Recommend solutions to issues, improvement opportunities or new prevention measures
Warehouse Operative at Pallet Track (2020-01 – 2021-01)
- Loading and unloading pallets from vehicles safely and efficiently
- Sorting and organising pallets according to destination and delivery requirements
- Scanning pallets and updating warehouse systems accurately
- Checking labels, pallet numbers and delivery information
- Moving pallets safely around the warehouse using appropriate equipment
- Preparing pallets for dispatch and ensuring they are correctly labelled
- Checking goods for damage and reporting any issues or discrepancies
- Working to tight deadlines and daily productivity targets
- Ensuring pallets are handled carefully to prevent damage
- Maintaining a clean, tidy and safe working environment
- Following warehouse, manual handling and health and safety procedures
- Working effectively as part of a busy team while completing tasks independently
- Supporting loading schedules and ensuring outbound deliveries are ready on time
