Lily Assefa

To date in my 12 years career I have gained extensive experience in the fashion and beauty industry as a make-up specialist and sales assistant in various customer focussed retail environments. I have a friendly yet professional manner and my varied experience has allowed me to develop excellent communication skills – both spoken and written - which have helped me to build and maintain trusting relationships with customers and colleagues on all levels.

Account manager - Laura Mercier - Southampton, Hampshire

(2019-06)

• Worked closely with product development teams for customising offerings according to client needs.
• Facilitated training sessions to upskill junior team members.
• Developed new strategies with a focus on customer retention.
• Achieved client satisfaction by managing key accounts effectively.
• Analysed sales data for identifying opportunities for growth.
• Trained and mentored new account representatives to deliver outstanding service.

Make Up Specialist - Chanel - Southampton

(2016-08 - 2018-01)

• Executed daily tasks efficiently, adapting to changing priorities and maintaining high standards of service during peak times.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted in preparing and organising festive displays to enhance customer experience during busy holiday season.

Make-up Specialist - Bobbi Brown - Southampton

(2014-04 - 2016-08)

• Providing exceptional customer service on a daily basis, and encouraging appointments bookings.
• Application, demonstration and sales of make-up products and tools.
• Provided personalised make-up consultations to enhance clients' natural beauty.
• Trained and mentored junior staff on product application techniques and customer service.
• Maintained up-to-date knowledge of industry trends and emerging make-up techniques.

Part time assistant - Marsha's Hair and Beauty Salon - Salisbury

(2008-03 - 2010-11)

• Taking charge of appointments and handling money.
• Welcoming and greeting custmoers.
• Confirming appointment.
• Being part of an important cultural designer dress event in London, and assisting with the models' hair and make-up.

High School Diploma - St Edmunds Girls School (2008)

Wiltshire College & University Centre (2014)