Lily Clemmet

Motivated and organised Sociology undergraduate at Sheffield Hallam University with effective communication skills, customer service skills and administrative skills developed through retail and hospitality experience. Experienced supporting customers in fast paced environments, handling enquiries professionally and working collaboratively within teams. Strong interest in people-focused roles, employee wellbeing, and workplace organisation.

I am seeking an opportunity to work with THG as a People Services assistant, where I can apply my organisational abilities, professionalism, and interpersonal skills within a dynamic HR environment.

Front of House Staff (Hospitality) - Chef and Brewer, The Griffin - Bowdon

(2025-07)

• Delivered professional and friendly customer service within a busy, fast-paced environment
• Handled customer enquiries and resolved issues efficiently and professionally
• Worked collaboratively within a team to maintain high standards and smooth daily operations
• Demonstrated strong communication and interpersonal skills with customers and colleagues
• Managed multiple tasks effectively while maintaining organisation under pressure
• Ensured compliance with company procedures and health and safety standards.

Seasonal Customer Services Assistant (Retail) - Monkhouse Ltd - Altrincham

(2024-06 - 2024-09)

• Worked throughout the summer in a busy period for the business.
• Gained experience in one-on-one service with customers.
• Learnt new technology on tills and being present to answer questions and giving advice.
• Managed stock and worked as a team to keep the store supplied and organised.
• Took on managerial roles in order to maintain the businesses margins and flexibility.

Seasonal Customer Services Assistant (Retail) - Marks and Spencer's Plc - Altrincham

(2023-12 - 2024-01)

• Worked in the busy Christmas season within the Food Hall and clothing area.
• Main duties included face to face contact with customers, working on the tills, replenishing stock, answering queries and helping with all team duties.

Counter Assistant (Hospitality) - WA14 Fish and Chips - Hale

(2020-06 - 2023-09)

• Face to face contact with the customer, taking orders, listening to their requirements, taking telephone orders.
• Managing customer disputes, working hard to meet high expectations.
• Fully versant in several different media platforms for taking orders e.g., Deliveroo, Just Eat, UberEATS and the business' own smart EPOS system including mobile card readers etc.
• Experienced in all closing processes such as the high level of cleaning required, cashing up the till, organising floats.
• Working knowledge and experience of all food hygiene standards plus a safe workplace.
• Positive and enthusiastic team player with flexibility when required.
• Managed other team members with communication skills between myself and the rest of the team in a highly pressurised environment working to tight deadlines.
• Ability to multitask effectively and prioritise tasks.

Retail Service Assistant (Retail) - Hale Post Office - Hale

(2020-02 - 2020-05)

Reason for leaving - Business closed due to COVID 19.

• Learnt multiple basic and essential skills to help me become a confident retail sales assistant dealing 1:1 with customers.
• Trained to use the till and the card payment machine.

BA Hons - Sociology - Sheffield Hallam University (2023-09)

GCSEs - Multiple subjects - Knutsford Academy (2016-09 - 2021-05)

A-levels - Sociology, Psychology, English Literature - Knutsford Academy (2021-09 - 2023-06)