Lily Cooper

I am a highly proactive and self motivated individual who has quickly acquired a diverse range of experience within customer orientated environments. Driven by dedication and success, I have proven to excel within my job roles working with the public. I have acquired a wealth of transferable skills including: demonstrating organisation and efficiency, high levels of effective communication strategies, offering conflict resolutions, team leadership and teamwork.

I am keen to face new challenges and apply my skill set to problem solving independently or as part of a team whilst remaining calm. I am an extroverted character who thrives in social environments and who enjoys having work related discussions to resolve challenges and enhance my work performance.

Manager on duty - ASK Italian

(2026-03)

• Preparing daily shift tasks and target for organisation and clarity for staff
• Monitoring weekly forecast targets ensuring labour costs are under control
• Managing bookings using correct phone etiquette and ensuring that all enquiries have been answered
• Delivering excellent customer service and providing a professional response to any customer queries or complaint
• Assist in leading a small team in a busy environment and managing the welfare of the team
• Filling hourly reports of food temperature to ensure standards are being met
• Handling cash and finance reports
• Ensuring all staff training has been completed
• Processing orders and checking deliveries
• Organising and monitoring stock

Front of house team member - ASK Italian

(2023-09 - 2025-06)

• Delivered high-quality customer service in a busy restaurant
• Managed bookings and supported events
• Assisted across multiple roles including bar, desserts, and takeaway orders
• Maintained cleanliness and organisation throughout service
• Completed Allergen Training

Supervisor - Rustico Neapolitan

(2025-06 - 2026-03)

• Manage bookings, emails, and stock control
• Support daily restaurant operations and team coordination
• Deliver excellent customer service and handle queries professionally
• Maintain organisation and high standards across the restaurant
• Manage team welfare

Waitress / Café Assistant - Papachinos (The Galley) - Seaford

(2022-05 - 2023-09)

• Prepared drinks, served customers, and supported food preparation
• Worked across front of house, bar, and cleaning duties
• Built strong foundational hospitality and customer service skills

Work experience - Border Control - Gatwick Airport

(2025-05 - 2025-05)

During this week's experience I worked alongside Border force, Immigration Enforcement Teams and Police units to gain valuable insight into the operational side of airport security and law enforcement.

• Observed live interviews with passengers and individuals under investigation, developing a strong understanding of questioning procedures and investigative processes
• Assisted officers in public interaction and safety checks, ensuring the wellbeing of travelers and maintaining a secure environment within the airport
• Gained valuable experience in communication, teamwork, and attention to detail within a high-security, fast-paced environment

Level 3 Uniformed Public Services - Uniformed Public Services - East Sussex Lewes Campus

GCSE - English 5:6, Higher Maths 6, Science 5:6

Distinction star equivalent to 3 A* - A Level - East Sussex Lewes Campus