ASSISTANT GENERAL MANAGER & SOCIAL MEDIA MANAGER 11/2023 - Current
Number 16 Restaurant West End ltd.
The combination of these two management roles involved the promotion and maintenance of business performance and quality standards. Alongside staff and customer satisfaction.
- Monitoring, coordination and development of marketing activities. Research and awareness of the hospitality industry at local regional and national level.
- Awareness and compliance with licensing laws and other legal requirements.
- Responsibility for overall quality standards.
- Staff recruitment, training, supervision and management. Planning, production and coordination of staff rotas, booking systems and table reservations.
- Promotion of customer satisfaction, responding to reviews, queries and complaints.
- Website maintenance and social media curation.
- Financial planning and budgeting, working to deadlines, cash handling (till systems, petty cash, stock, business invoices and statements, staff salaries.
STUDENT AMBASSADOR 01/2020 - 09/2022
UK Recruitment: External Relations, University of Glasgow, Glasgow
- Assisted in events coordination and delivery to large audiences, during campus open days, tours and graduations. - Developed team-based work and communications experience, across both online and in-person environments.
- Obtained knowledge and expertise in marketing and recruitment.
- Gained extensive social media experience.
- Designed and delivered live presentations and Q&A sessions for prospective students on Vimeo, Streamyard and Microsoft Stream. - Developed skills in blog writing and communications, through voluntary work on the student app UniBuddy.
RESEARCH AND COMMUNICATIONS ASSISTANT (INTERNSHIP) 01/2022 - 05/2022 Creative Carbon Scotland , Edinburgh/ Remote
- Obtained extensive knowledge of networking practices and company operations, in diverse stakeholder environments.
- Developed experience in project evaluation reporting. This involved evidencing and communicating the impact of the project ‘Climate Beacons for COP26' to stakeholders.
- Advanced skills in qualitative data analysis, data management and social science data collection (e.g. focus groups).
- Assisted the development and delivery of project related policy recommendations.
- Applied innovative and creative methods of data visualisation and communication.
- Extended technical skills on digital platforms, with detailed understanding of open source software including Graph Commons and Miro Board.
- Displayed commitment to learning company policy and ethos, as well as wider industry aims.
- Displayed strong organisational and time management skills, working to tight deadlines.
VOLUNTEER VENUE COORDINATOR 10/2021 - 11/2021 COP26 Coalition and Stop Climate Chaos Scotland, Glasgow
-Advanced experience in multi-stakeholder event organisation and coordination.
- Welcomed speakers and assisted with technical set-up at online and in-person venues.
- Responded efficiently to unexpected changes in event schedules caused by guest absences, reorganising and communicating these.
- Introduced talks to large audiences and relayed important ethical and safety advice.
- Led subsequent Q&A panels, facilitating knowledge sharing and networking between speakers and the public audience.
