Currently working in customer service for an accounting software company, I have been undertaking self-directed learning in software development for 8 months.
Experience
Xero, Manchester — Customer Experience Specialist
NOVEMBER 2021 - PRESENT
Helping customers set up bank feeds, and troubleshooting any issues with their bank feeds
Working as part of a team with the other banking specialists and specialists in other departments
Using problem-solving skills to understand and solve complex customer issues surrounding their bank feeds
Chosen to upskill into a number of different queues, expanding my knowledge and being able to support more customers
Owning customer outcomes from start to finish and going the extra mile to always provide a great customer experience
Education
University of Bristol — MSc Accounting, Finance and Management - Merit
SEPTEMBER 2015 - SEPTEMBER 2016
Studied the foundations of accounting and finance including Audit, Taxation, Financial Reporting and Corporate Finance.
Researched and wrote a dissertation on how the 2008 Financial Crisis affected corporate debt structure.
University of Birmingham — BSc Chemistry with a Modern Language (French) - 2:1
SEPTEMBER 2012 - JULY 2015
Studied modules in Organic, Analytical, Inorganic Chemistry, undertaking regular laboratory work designing and carrying out experiments.
Studied a module in French each year, developing my conversational French and progressing to the highest level offered by the university.
