Highly experienced Healthcare Manager with over 30 years experience
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After 30 years working in healthcare management I am semi retired and working for the season at Blair Castle within the ticketing team. I am a highly experienced and well-educated healthcare manager with 30 years' experience in the NHS in a range of clinical governance and risk management functions. I am well motivated and hard working with a flexible attitude to work to meet the needs of the service.
I possess excellent communication skills, both written and verbal and am used to paying meticulous attention to detail. I am confident and used to working under pressure and to tight timescales. I am able to manage difficult situations and deal with highly confidential and sensitive information.
I am used to working individually using my own initiative and as part of a team as required. I am adaptable and able to learn new skills quickly and have a flexible attitude to work.
Ticketing Assistant (Seasonal) at Blair Castle (2024-04 – Present)
I work on a part time basis in the ticketing team either selling tickets to visitors and providing information to them or welcoming visitors into the castle and providing information to them regarding their visit to ensure they have the best customer experience and enjoy their visit.
Deputy Head of Governance at Marie Curie Hospice Newcastle (2022-09 – 2025-09)
This was a demanding role and I supported the Head of Quality. I had overall responsibility for clinical audit and also patient experience ensuring patients received the best possible care. I had responsibility for both the hospice and the community services.
I lead on clinical audit and experience of care and am actively involved in other components of the role including CGC compliance and quality assurance. I was involved in the CQC inspection last year where we achieved a rating of "Outstanding". I completed PSIRF investigation training last year through Marie Curie this included the HSIB full investigation training.
Quality Assurance and Compliance Lead at South Tees Hospitals NHS Trust (2019-06 – 2022-09)
Following successful completion of the interim management role within the Trust I was provided with the opportunity to take up a permanent post within the organisation and commenced working permanently with the trust in June 2019. I have overall responsibility for the quality assurance functions which include clinical audit, NICE Guidance compliance, CQC compliance, contract monitoring of quality aspects and production of the quality accounts. This is a very challenging and demanding role with competing priorities and the requirement to produce very high level report to tight deadlines.
I manage and provide extensive support and assistance to the clinical audit department as this is one of my major strengths having worked in clinical audit in various capacities for over 25 years and I am passionate about clinical audit and quality improvement.
Interim Head of Patient Safety and Quality at South Tees Hospitals NHS Trust (2019-01 – 2019-06)
I was employed on an interim consultancy basis to work on the trusts quality accounts and provide management support on several other key clinical governance functions which included patient experience and CQC compliance, as well as production of monthly high level quality report and various other ad hoc reports at a senior level. I reported directly to the Director of Nursing to support with other functions as required.
Director at Backworth Quality Improvement Solutions Ltd (2014-10 – 2019-06)
I set up my own company specialising in clinical governance/clinical audit and effectiveness management support in October 2014 and worked through my company up until June 2019 when I took permanent full time employment.
Interim Quality Manager at Medvivo (2018-10 – 2019-01)
I am employed as quality manager and my role includes responsibility for managing complaints and incidents, including Serious Incidents, ensuring investigations are completed within required timescales and sharing lessons learnt from investigations. The role also involves producing high level reports to the commissioners on a range of topics including thematic reviews and trends and ensuring that actions are taken as necessary following investigations. The role involved liaising with complainants to resolve their complaints to their satisfaction.
Clinical Governance Manager at Leeds Community Healthcare Trust
I had overall responsibility for managing the clinical governance function. This role involved the management of several governance functions including patient experience and complaints, incident reporting including the management of SIs, clinical audit and effectiveness, equality and diversity and management of clinical and corporate policies. I was also responsible for developing and writing the annual Quality Accounts which the Board signed off as well as writing several high-level reports for the Executive Director of Nursing.
During my employment at Leeds Community Healthcare Trust I transferred to different roles within the clinical governance department as the need arose, demonstrating my flexibility and adaptability.
Clinical Audit and Effectiveness Manager at Leeds Community Healthcare Trust
I managed the clinical audit and effectiveness function which involved ensuring that there were robust clinical audit processes and systems in place, development and implementation of the clinical audit annual programme and reporting on progress with audits to committees. I also chaired the Policies and guidelines Group and was responsible for implementation of the Quality Challenge which was a self-assessment tool for services to use to rate their services against the key CQC domains and the development of action plans to address issues arising. I produced regular reports on this to various high-level groups and committees.
Incident and Assurance Manager at Leeds Community Healthcare Trust
I managed the Incident and assurance function and this involved responsibility for the management of the incident reporting process, ensuring incidents including SIs were reported appropriately and investigated within the appropriate timescales, liaising with the commissioners and NHS England, ensuring investigations were robust and followed up reporting on incidents and lessons learnt to various committees including the Trust Board. I also had line management responsibility for several members of staff.
