Linda Mazwane

Technical professional with over 13 years of experience troubleshooting, configuring, testing, repairing, and supporting Point-of-Sale (POS) payment devices within the payments industry. CompTIA A+ and Network+ certified with expertise in hardware diagnostics, software installation, device configuration, asset management, and technical support. Experienced in supporting field technicians, resolving technical issues, maintaining accurate documentation, and ensuring reliable deployment of payment solutions.

Eager to contribute strong technical, troubleshooting, and problem-solving skills in POS support, payment technology, and IT support environments.

Logistics Coordinator (POS Technology & Asset Management) at XLink Communications (2018-05 – 2025-08)

• Managed the complete lifecycle of POS terminals, including receiving, inventory management, configuration, deployment, repairs, upgrades, and replacements.
• Coordinated stock replenishment with suppliers and central supply chain teams to ensure uninterrupted support for field technicians.
• Diagnosed and resolved hardware and software faults on payment terminals.
• Installed application software, loaded firmware, configured terminals, and performed functionality testing before deployment.
• Managed OEM warranty claims, coordinating repairs, replacements, and turnaround times.
• Provided technical support and troubleshooting assistance to field service technicians and internal stakeholders.
• Maintained accurate inventory records, repair histories, software versions, and asset documentation.
• Conducted inventory audits, stock takes, reconciliations, and prepared management reports.
• Assisted internal and external auditors by providing documentation supporting governance and compliance requirements.
• Worked closely with Finance, IT, Field Services, and Supply Chain teams to ensure efficient deployment and support of payment devices.
• Trained and mentored junior staff on POS device handling, troubleshooting techniques, testing procedures, and operational best practices.

Speedpoint Tester / POS Repair Technician at Altech Card Solutions (2012-02 – 2018)

• Tested, troubleshot, and repaired POS terminals before customer deployment.
• Performed fault diagnosis on POS hardware and identified defective components.
• Loaded payment applications, software, and firmware onto terminals.
• Configured devices according to customer and operational requirements.
• Conducted quality control testing to ensure terminal functionality.
• Recorded repair results, device grading, and technical findings.
• Prepared repaired terminals for dispatch and field installation.

CompTIA A+ in Information Technology

CompTIA Network+ in Information Technology

National Certificate in Technical Support (NQF Level 4)

Information Technology Qualification in Information Technology

Windows Server Administrator in Information Technology

Higher Certificate in Accounting Sciences

Bachelor of Accounting Sciences in Accounting Sciences

Grade 12