Account Manager, Full-time at Guerlain by LVMH (2021-08 – Present)
- Deliver personalised luxury beauty consultations, building long-term client relationships that drive customer loyalty and consistently achieve 100% of £100,000 commercial targets annually.
- Plan and execute business strategies, client events, masterclasses and in-store activities to increase customer engagement, maximise sales performance and exceed KPIs by 50%.
- Lead daily counter operations, including stock management, visual merchandising, administration and maintaining exceptional brand standards, while expanding online Guerlain counter Channel, achieving over £10,000.
- Coach and support team members through regular performance reviews while collaborating with Area Managers and Head Office to improve business performance and respond to market trends.
Beauty Therapist, Consultant and Makeup Expert, Full-time at Guerlain by LVMH (2016-01 – 2021-08)
- Consistently exceed sales targets of £100,000 by delivering expert beauty consultations, personalised skincare and makeup services, and exceptional customer experiences.
- Organize and deliver client events and masterclasses with over 30 audiences and promotional activities to strengthen client loyalty and support business growth with over £5000 in revenue per event.
- Maintain up-to-date knowledge of beauty trends, products and techniques to provide professional recommendations and premium service by running beauty room of Guerlain.
- Selected for Guerlain's International Makeup Artist and Retail Excellence Training in recognition of outstanding performance and professional expertise.
Makeup and Facial Expert at Brand Origins (2015-01 – 2016-12)
- 2015-2016 (at Brand Origins): delivered personalised skincare consultations and professional facial treatments by running beauty room, consistently achieving sales targets through tailored product recommendations and exceptional customer service.
- 2022 (Short Film – The Candy): coordinated with the lead makeup artist in creating glamorous makeup looks for the cast, ensuring high-quality presentation throughout the film production.
- ELLE Magazine: created professional runway makeup looks for Kolchagov Barba at London Fashion Week, with work featured in ELLE Magazine.
