Client Relationship & Regional Operations Manager - CMC Corporation - Singapore, APAC and the Middle East
(2024-04 - 2026-08)
- Managed end-to-end delivery of IT outsourcing and software development programmes for 30+ enterprise clients, keeping projects on time and in scope despite tight deadlines and complex requirements.
- Built and maintained trusted relationships with clients and stakeholders — from day-to-day contacts up to senior decision-makers — across Singapore, APAC and the Middle East, maintaining strong client satisfaction and repeat business.
- Worked long, demanding hours to consistently hit and exceed ambitious targets, growing results roughly sixfold over two years through hard work and reliability.
- Coordinated closely across multiple internal teams to solve problems fast and keep every stakeholder informed and satisfied.
Client Insights & Market Research Analyst - Industry Research & Consultancy
(2022-12 - 2023-11)
- Delivered research and clear, practical insights to 15+ clients across banking, technology, manufacturing and government sectors, helping them make better-informed decisions.
- Worked across a wide range of industries, building the ability to quickly understand and adapt to clients from very different backgrounds.
Customer Relations & Event Coordinator - The A List Vietnam JSC
(2021-05 - 2021-09)
- Organised and maintained contact lists of 5,000+ people — including social media influencers (KOLs), micro/nano influencers and community pages — for large-scale branding and marketing campaigns.
- Supported 500+ clients per campaign with clear, prompt communication and follow-up under time pressure.
Customer Experience & Project Operations Leader - AIESEC in Vietnam
(2018-12 - 2020-10)
- Progressed from content/research and customer-experience volunteer roles up to Project Leader, taking on full responsibility with each function.
- As President of the Global Passport Project — one of AIESEC Vietnam's top 3 major projects — led a cross-functional team to an 80% return on sponsorship funding for reinvestment.
- Recruited and coordinated with volunteers from 10+ international partner organisations, achieving a participant satisfaction score of 9.8/10.
- Supported 200+ secondary students through workshops and lessons, and coached content teams that lifted student performance by up to 30%.
